Changelog
Read about the new releases of Chatwoot. We publish details about the new features, product updates, bug fixes etc.
v1.21.0
With 1.21.0 update, you can send and receive Instagram DMs from Chatwoot. Read more details about the integration here. You can now analyze conversation trends by applying filters for agents, teams, inboxes, and labels on reports. For example, you can now see how many conversations tagged...
Pranav Raj S
v1.20.0
We have released a new version of Chatwoot v1.20.0 with the following updates. 🔥 New Channels: Line & Telegram We have added native support for Line and Telegram in v1.20.0. As of now, text messages are supported, we will be adding support for images/files in the upcoming releases. 🤡 CSAT surveys for every channel You can now opt to send a Customer satisfaction surveys on every channel once the conversation is resolved. The user would receive a link where they can register their feedback.
Pranav Raj S
v1.19.0
Note: If you are using Linux installations, please make sure that you have upgraded Ruby version 3.0.2 along with Chatwoot. Refer to this guide [https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm#upgrading-to-a-newer-version-of-chatwoot] for help. We have released a new version of Chatwoot with the following updates. 🔥 Push notification servers If you are using the community edition of Chatwoot, you would now be able use the Official mobile app with push notifications without any
Pranav Raj S
Mobile App - v1.3.0
We have released a new version of Chatwoot mobile app with the following updates. Compatibility * Upgrade to server version v1.15.0+ or later is required * Android operating system 7+ is required by Google [https://android-developers.googleblog.com/2017/12/improving-app-security-and-performance.html] . * iPhone 5s devices and later with iOS 10+ is required. Highlights * Upgraded react-native to 0.64.2. * Added development support for apple M1 devices. * Added posthog [https://posth
Muhsin K
v1.18.0
✨ Measure customer satisfaction with CSAT surveys When a conversation is closed, the system will automatically send a message to the user to rate the conversation and provide feedback. The survey is completely optional. The survey response is used to calculate customer satisfaction reports. Note: This is available on the live-chat channel only now. We will add support for the rest of the channels in future releases. Reports: A report will be generated based on the responses received, and you
Pranav Raj S
v1.17.0
We have released a version v1.17.0 with the following updates 🤖 Dialogflow integration Chatbots are an essential part of every customer service platform. If you have many conversations happening in your account, scaling human support might not be effective. You could deploy a chatbot that helps answer trivial questions and hand it off to an agent when necessary. We have created a native integration with Dialogflow in the release so that it is easier for your to connect your bots. 🔖 Tag a
Pranav Raj S
v1.16.1
We have released a new version v1.16.1 with the following updates. Campaigns in live-chat widget We now support campaigns in the live-chat widget. You can create outbound messages based on the URL and the time user has spent on the page. Note: * The current conversation layout supports only one conversation thread, so the campaign would be executed only once. We will support multiple conversations on the widget in the upcoming releases which would solve this issue. * Support for the c
Sojan V Jose
v1.15.1 - Security hotfix
This release includes a security fix to a reported XSS vulnerability that allowed agents to make an XSS attack against other admins/agents. The fix included upgrading the dependant library v-tooltip and disable the HTML rendering of agent names. Other bug fixes and improvements * Fix the bug to resolve the identity of the user via phone number in Twilio inboxes. * Add a new API to resolve the assignable agents in a particular inbox. * Fix reset password error message and default it to th
Sojan V Jose
v1.15.0
We have released v1.15.0 with the following updates. Ability to create outbound Conversations Now you can send outbound message to your contacts in your SMS, Whatsapp, Email, Website Live chat inboxes in Chatwoot. You can select the "New Conversation" button in the contact sidebar and start sending messages. Other Improvements * Added the ability to send template messages in WhatsApp inbox. * Improved email rendering for HTML emails. * Ability to transfer conversation back to Bot from UI.
Sojan V Jose
v1.14.0
We have released v1.14.0 with the following updates. Ability to organize agents into teams With this release, we are making it even easier to collaborate with your teammates. Agents can now be organized teams. Conversations can be assigned to a team to share ownership. Business hours for the website widget Chatwoot now lets you control the availability shown on the chat widget to be based on predefined business hours. This lets you communicate with your customer on when they can expect a reply
Sojan V Jose
v1.13.0
We have released v1.13.0 with the following updates. Use @mentions to tag users in a private note If you want to collaborate with your teammates internally about a conversation, you can use @mentions in the private note. The tagged users would get an email/push notification about the conversation. Pre Chat Form Use the pre-chat form feature to capture information about the users before they initiate a chat with your team. Other improvements * Notification center on the web * Added APIs to b
Pranav Raj S
v1.12.0
We have released v1.12.0 with the following updates. Rich content Support in Chatwoot Messages & Emails The editor supports rich content like bold, italics, links, lists etc. It natively supports markdown format. Preview attachments before sending The editor now displays a preview of the attachment before sending it so that you can confirm that you have attached the document. Pending Message State To provide an immediate feedback on message, a pending message state has been added in the lates
Pranav Raj S
v1.11.1
This is a hotfix release. Some of the users reported an issue that the sidebar is not displaying the contact/conversation details. This release is an immediate fix for that. Cause:- The old contact additional attributes are initialized with a null value rather than empty JSON which triggered the error.
Pranav Raj S
v1.11.0
We have released v1.11.0 with the following updates. Ability to detect contact location You can now save the IP address and location of the contact by enabling the ip_lookup feature. Chatwoot uses Maxmind DB for identifying the location, you can set it up using this guide to enable IP logging [https://www.chatwoot.com/docs/self-hosted/enable-ip-logging]. Sidebar updated with location Agent Productivity  reports We have added support for the agent productivity reports. You will be to see a re
Pranav Raj S
v1.10.0
We are excited to release v1.10.0 with the following updates. Chatwoot CRM You will be able to view the list of the contacts you had conversations with, see their details and previous conversations. Global Message Search You will now be able to perform a full-text search through the messages. Other updates * IP Lookup for contact location * Business hours APIs * Ability to Resolve conversations after n days of inactivity * Agents, Inboxes Reports APIs * Activity messages for mute and unm
Pranav Raj S
v1.9.0
We are excited to release v1.9.0 with the following updates. Chat widget redesign showing average reply time Each inbox will be able to set an average reply time. There are 3 options available. * In a few minutes * In a few hours * In a day The reply time would be displayed to the users as follows. Ability to reauthorize Facebook pages when the token expires If you are not receiving messages from Facebook, please check your inbox settings and see if there is a reauthorization message. Thi
Pranav Raj S
v1.8.0
* Improve widget loading performance by reducing the bundle size to 50% of earlier bundle size * Ability to detach chat widget into a separate window * Enable Slack integration in all channels * Add configuration to allow using CDN in on-premise instances. * Notifications for new messages in assigned conversations * Capture replies sent in Facebook messenger into chatwoot conversation * Email conversation continuity improvements * Made the email notification delivery faster * Numerou
Pranav Raj S
v1.7.1
A new version of Chatwoot was released with the following updates. Allow agents to edit a contact With the new and improved sidebar update, the agents can update the contact profile, add name, email, location, bio etc. Add the ability to set custom attributes for a contact We have introduced a new SDK method setCustomAttributes which can be used to set custom attributes to the contact. Agents will be able to view the attributes in the contact sidepanel. Allow the user to launcher text on the
Pranav Raj S
v1.7.0
We have released a new version of Chatwoot, v1.7.0 with the following updates. API Channel To use Chatwoot as a conversation infrastructure, we have released an API Channel. You can now utilize the APIs and webhooks to create your own custom conversational channel in Chatwoot. New bubble design As per the reviews and suggestion we received from the community, we figured that the normal bubble design might not work with all customer demographies. Â We are introducing a new design for the bubble.
Pranav Raj S
v1.6.0
We have released a new version of Chatwoot v1.6.0 with the following updates. Conversation labels This feature allows you to add labels to your conversations and filter the conversation based on labels. Labels are tied to the account and can be used to create custom workflows in your organization. You can assign custom color to a label, it makes it easier to identify the label. You will be able to display the label on the sidebar to filter the conversations easily. Integration with Slack You c
Pranav Raj S
v1.5.0
We have released a new version v1.5.0 with the following updates. JS SDK option to set locales for web widget You can now pass a locale parameter in chatwootSettings to display the web widget in different languages window.chatwootSettings = { // ... locale: 'en', // Language to be set } Ability to mute contacts Author: @kadir96 In-order filter spam conversations we have added a new feature to mute a contact. This hides the messages from the user for the next 6 hours. Chrome styled colo
Pranav Raj S
v1.4.0
Exciting news! We have released a version v1.4.0 with the following updates Twilio Whatsapp Channel If you have verified Whatsapp number in Twilio, you will now be able to add a customer support Channel for Whatsapp in Chatwoot. Typing Indicator We are excited to introduce typing indicators in the widget and the dashboard. This will help you to see if the user is typing on the widget and if any other agent is currently responding to the request. Agent collision can be avoided. Browser Push no