Chatwoot Changelog

The new release introduces a conversation traffic heatmap, a better search experience, RTL support, customizable pre-chat messages, and more.

This release adds image support for Help Center articles, google authentication, the ability to participate in conversations, use dynamic canned responses, and more.

This release includes a built-in integration with Dyte for video call functionality and support for Microsoft as an email provider. Additionally, users can now utilize template variables in their messages.

The new Chatwoot v2.12 is here. You'll find a new view on the dashboard for unattended conversations, the option to mark a conversation as unread, run campaigns on wildcard URLs, and more.

The new Chatwoot v2.11 is here. It allows you to run Macros to improve productivity, add a search bar to your Help Center, create automation with custom attributes, and more.

Chatwoot v2.10 focuses on making working with Chatwoot more efficient. Now you can preserve your unsent messages as drafts, choose a hotkey to send messages, and quickly create canned responses. Read for more.

Chatwoot v2.9.0 is live. With this release, you will be able to manage your knowledge base easily from the Chatwoot dashboard. Read on to learn more about this.

v2.8 brings a lot of exciting updates with itself. This includes a widget builder, customizable dashboard, improved email experience, and more. Read on for more details.

Chatwoot v2.7 comes with Dashboard Apps to make your dashboard more powerful than ever, support for WhatsApp Cloud API, and much more. Take a quick look!

Chatwoot v2.6.0 is out! Now you can take bulk actions on your conversations, access your WhatsApp templates, use your reports better, and more. Click to learn more about this new release.

Chatwoot v2.5 is live. Read receipts for website channel, live reports, customer fields in the pre-chat form, event subscriptions in webhook, and more.

Chatwoot v2.4 is live. Dark mode support for live-chat widget, Report Improvements, end conversation option, New and improved editor for conversations and more.

Hello everyone, This release addresses the following bugs. * fix for the invalid contact resolved conversation activity messages * fix for file copy-paste issue * fix for the pre-chat form being rendered for identified contacts * fix for auto-scroll not working in the dashboard * sentry error fixes and improvements

Hello everyone, We have released a new version of Chatwoot with the following updates. * Timezone support in reports * Ability for contacts to end conversations on Chat widget * Ability to record and send voice notes from the agent dashboard * Support for HCaptcha in public forms * Support for Instagram story mentions * API to bulk update conversations * Agent filter in CSAT reports * Ability to configure 24-hour slots in business hours * Support for MMS in Bandwidth SMS channel * Ab

Chatwoot v2.2 comes with Automations, conversation filters, email signatures, and more. Read on to learn more about this.

Announcing Chatwoot 2.0! This version brings improvements to the product stability, adds new features, and brings a complete design overhaul. This release also marks our first Enterprise edition offering.

This is hot fix release which fixes the following issues. A security issue was reported which involved unverified contact sessions having access to agent messages in real-time. The fix involved migrating the existing real-time message logic to session instead of contact. A new warning sign (shown below) was introduced as an indicator of an unverified session was introduced in the conversation header.

Hey everyone, We have released a new version of Chatwoot v1.22.0 with the following updates: ⚡️ Quickly access commands using ⌘ + K For our power users, we have shipped a command bar for your common tasks. You can now resolve conversations, add labels, assign teams, or switch to reports all from one place. 📝 Contact Profile & Notes We have shipped a new dedicated profile page for contacts. You can now add notes to a contact. You can use this to manually log a call, email, or meeting you had

With 1.21.0 update, you can send and receive Instagram DMs from Chatwoot. Read more details about the integration here. You can now analyze conversation trends by applying filters for agents, teams, inboxes, and labels on reports. For example, you can now see how many conversations tagged...

We have released a new version of Chatwoot v1.20.0 with the following updates. 🔥 New Channels: Line & Telegram We have added native support for Line and Telegram in v1.20.0. As of now, text messages are supported, we will be adding support for images/files in the upcoming releases. 🤡 CSAT surveys for every channel You can now opt to send a Customer satisfaction surveys on every channel once the conversation is resolved. The user would receive a link where they can register their feedback.

Note: If you are using Linux installations, please make sure that you have upgraded Ruby version 3.0.2 along with Chatwoot. Refer to this guide [https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm#upgrading-to-a-newer-version-of-chatwoot] for help. We have released a new version of Chatwoot with the following updates. 🔥 Push notification servers If you are using the community edition of Chatwoot, you would now be able use the Official mobile app with push notifications without any

We have released a new version of Chatwoot mobile app with the following updates. Compatibility * Upgrade to server version v1.15.0+ or later is required * Android operating system 7+ is required by Google [https://android-developers.googleblog.com/2017/12/improving-app-security-and-performance.html] . * iPhone 5s devices and later with iOS 10+ is required. Highlights * Upgraded react-native to 0.64.2. * Added development support for apple M1 devices. * Added posthog [https://posth

✨ Measure customer satisfaction with CSAT surveys When a conversation is closed, the system will automatically send a message to the user to rate the conversation and provide feedback. The survey is completely optional. The survey response is used to calculate customer satisfaction reports. Note: This is available on the live-chat channel only now. We will add support for the rest of the channels in future releases. Reports: A report will be generated based on the responses received, and you

We have released a version v1.17.0 with the following updates 🤖 Dialogflow integration Chatbots are an essential part of every customer service platform. If you have many conversations happening in your account, scaling human support might not be effective. You could deploy a chatbot that helps answer trivial questions and hand it off to an agent when necessary. We have created a native integration with Dialogflow in the release so that it is easier for your to connect your bots. 🔖 Tag a

Addresses the issue in the v1.16.1 release which resulted in a loop of campaign API calls

We have released a new version v1.16.1 with the following updates. Campaigns in live-chat widget We now support campaigns in the live-chat widget. You can create outbound messages based on the URL and the time user has spent on the page. Note: * The current conversation layout supports only one conversation thread, so the campaign would be executed only once. We will support multiple conversations on the widget in the upcoming releases which would solve this issue. * Support for the c

This release includes a security fix to a reported XSS vulnerability that allowed agents to make an XSS attack against other admins/agents. The fix included upgrading the dependant library v-tooltip and disable the HTML rendering of agent names. Other bug fixes and improvements * Fix the bug to resolve the identity of the user via phone number in Twilio inboxes. * Add a new API to resolve the assignable agents in a particular inbox. * Fix reset password error message and default it to th

We have released v1.15.0 with the following updates. Ability to create outbound Conversations Now you can send outbound message to your contacts in your SMS, Whatsapp, Email, Website Live chat inboxes in Chatwoot. You can select the "New Conversation" button in the contact sidebar and start sending messages. Other Improvements * Added the ability to send template messages in WhatsApp inbox. * Improved email rendering for HTML emails. * Ability to transfer conversation back to Bot from UI.

Fixes the bug that prevents new conversations from appearing in real-time on the dashboard in some cases.

Squishing some of the bugs from our previous release. * Fixed issue with email config in containers * Hide pre-chat form for sessions initiated with setUser * fixes sidebar filters getting reset on the conversations page

We have released v1.14.0 with the following updates. Ability to organize agents into teams With this release, we are making it even easier to collaborate with your teammates. Agents can now be organized teams. Conversations can be assigned to a team to share ownership. Business hours for the website widget Chatwoot now lets you control the availability shown on the chat widget to be based on predefined business hours. This lets you communicate with your customer on when they can expect a r

We have released v1.13.0 with the following updates. Use @mentions to tag users in a private note If you want to collaborate with your teammates internally about a conversation, you can use @mentions in the private note. The tagged users would get an email/push notification about the conversation. Pre Chat Form Use the pre-chat form feature to capture information about the users before they initiate a chat with your team. Other improvements * Notification center on the web * Added APIs to b

prosemirror-schema tarball were broken due to new update. This release fixes the installation flow for Caprover and Heroku by using git instead tarball.

There was an error with DB migrations in Heroku deployments. After identifying the reason behind the crash, a fix was deployed.

We have released v1.12.0 with the following updates. Rich content Support in Chatwoot Messages & Emails The editor supports rich content like bold, italics, links, lists etc. It natively supports markdown format. Preview attachments before sending The editor now displays a preview of the attachment before sending it so that you can confirm that you have attached the document. Pending Message State To provide an immediate feedback on message, a pending message state has been added in the lates

This is a hotfix release. Some of the users reported an issue that the sidebar is not displaying the contact/conversation details. This release is an immediate fix for that. Cause:- The old contact additional attributes are initialized with a null value rather than empty JSON which triggered the error.

We have released v1.11.0 with the following updates. Ability to detect contact location You can now save the IP address and location of the contact by enabling the ip_lookup feature. Chatwoot uses Maxmind DB for identifying the location, you can set it up using this guide to enable IP logging [https://www.chatwoot.com/docs/self-hosted/enable-ip-logging]. Sidebar updated with location Agent Productivity  reports We have added support for the agent productivity reports. You will be to see a re

We are excited to release v1.10.0 with the following updates. Chatwoot CRM You will be able to view the list of the contacts you had conversations with, see their details and previous conversations. Global Message Search You will now be able to perform a full-text search through the messages. Other updates * IP Lookup for contact location * Business hours APIs * Ability to Resolve conversations after n days of inactivity * Agents, Inboxes Reports APIs * Activity messages for mute and unm

We are excited to release v1.9.0 with the following updates. Chat widget redesign showing average reply time Each inbox will be able to set an average reply time. There are 3 options available. * In a few minutes * In a few hours * In a day The reply time would be displayed to the users as follows. Ability to reauthorize Facebook pages when the token expires If you are not receiving messages from Facebook, please check your inbox settings and see if there is a reauthorization message. Thi

* Improve widget loading performance by reducing the bundle size to 50% of earlier bundle size * Ability to detach chat widget into a separate window * Enable Slack integration in all channels * Add configuration to allow using CDN in on-premise instances. * Notifications for new messages in assigned conversations * Capture replies sent in Facebook messenger into chatwoot conversation * Email conversation continuity improvements * Made the email notification delivery faster * Numerou

Hotfix: Fix window.chatwootSettings is undefined There was a bug in the SDK which prevented the widget rendering, a hotfix was released to fix the error.

A new version of Chatwoot was released with the following updates. Allow agents to edit a contact With the new and improved sidebar update, the agents can update the contact profile, add name, email, location, bio etc. Add the ability to set custom attributes for a contact We have introduced a new SDK method setCustomAttributes which can be used to set custom attributes to the contact. Agents will be able to view the attributes in the contact sidepanel. Allow the user to launcher text on the

We have released a new version of Chatwoot, v1.7.0 with the following updates. API Channel To use Chatwoot as a conversation infrastructure, we have released an API Channel. You can now utilize the APIs and webhooks to create your own custom conversational channel in Chatwoot. New bubble design As per the reviews and suggestion we received from the community, we figured that the normal bubble design might not work with all customer demographies.  We are introducing a new design for the bubble.

We have released a new version of Chatwoot v1.6.0 with the following updates. Conversation labels This feature allows you to add labels to your conversations and filter the conversation based on labels. Labels are tied to the account and can be used to create custom workflows in your organization. You can assign custom color to a label, it makes it easier to identify the label. You will be able to display the label on the sidebar to filter the conversations easily. Integration with Slack You c

There was a bug with Twitter integration which treated Twitter DMs and tweets as a single conversation. This led to unintentional tweets which were assumed to be sent as DMs. This release fixes this issue.

Recent changes around Heroku release commands broke Heroku deploy button. This release fixes the following. * Fix the Heroku deploy button * Fix undefined method compare_and_save (Author: @mzch)

We have released a new version v1.5.0 with the following updates. JS SDK option to set locales for web widget You can now pass a locale parameter in chatwootSettings to display the web widget in different languages window.chatwootSettings = { // ... locale: 'en', // Language to be set } Ability to mute contacts Author: @kadir96 In-order filter spam conversations we have added a new feature to mute a contact. This hides the messages from the user for the next 6 hours. Chrome styled colo

Hotfix: Use Reports V2 instead of Reports V1 API V1 reports were deprecated, this was not updated in the report UI.

There was a bug which included private notes written by the agents in the mail sent to customers. This was happening due to the wrong scoping of the messages. The fix was released immediately considering the severity.

Exciting news! We have released a version v1.4.0 with the following updates Twilio Whatsapp Channel If you have verified Whatsapp number in Twilio, you will now be able to add a customer support Channel for Whatsapp in Chatwoot. Typing Indicator We are excited to introduce typing indicators in the widget and the dashboard. This will help you to see if the user is typing on the widget and if any other agent is currently responding to the request. Agent collision can be avoided. Browser Push no