Set your team's availability schedule
Set office hours for your inbox channels and display a custom unavailable message to visitors. Set the right expectations so customers know when to expect a response.
Manage availability with ease
Set clear expectations for when your team is available to respond.
Set hours for each day
Configure different working hours for each day of the week. Enable or disable specific days, and set your start and end times to match your team's schedule.
- Toggle availability for each day of the week
- Set custom start and end times per day
- Configure timezone for accurate scheduling
- Different schedules for different inboxes
Handle special dates
Override your regular schedule for specific dates. Set reduced hours, extended hours, or mark days as completely unavailable.
- Override regular hours for specific dates
- Set reduced hours for partial availability
- Mark dates as completely unavailable
- Add notes to explain special schedules
Holidays Coming soon
Automatic holiday detection
Get notified about upcoming holidays in your region. Quickly add them to your schedule with one click so customers know when you're closed.
- Automatic detection of regional holidays
- One-click addition to your schedule
- Support for multiple countries and regions
- Custom holiday creation for company events
Multiple Slots Coming soon
Multiple time slots per day
Add multiple availability windows for each day. Perfect for teams with lunch breaks, split shifts, or regional coverage across different time zones.
- Add multiple time windows per day
- Perfect for teams with lunch breaks
- Support for split shift schedules
- Flexible coverage across time zones
Automatic away messages
Keep customers informed when you're not available.
Set Expectations
Show customers your working hours in the chat widget so they know when to expect a response.
Custom Away Messages
Display a custom unavailable message to visitors when your team is out of office.
Per-Inbox Settings
Set custom business hours for every inbox separately, not just account-wide.
Timezone Support
Set working hours defined by timezone so customers see accurate availability.
Adjusted Reports
View conversation, agent, inbox, label and team reports adjusted for business hours.
Accurate Metrics
Get the correct sense of your performance by only counting time during business hours.
Set clear availability expectations
Help customers know when to expect a response with business hours and automatic away messages.