It can be overwhelming to engage with your customers through all the available channels. But is that really necessary? It is better to identify your best-performing channels and optimize them for a better customer experience. Enter: optichannel customer engagement.
Dec 21, 2022
We went through a lot (about 50?) of websites with converting FAQ pages and found some common ground. There are some ways that can make your FAQ pages (or sections) way more helpful for your visitors and your revenue.
Nov 15, 2022
Following good customer service practices and avoiding the bad ones makes at least 93% of your customers stick with your brand. It requires some learning and unlearning to ensure that your customer service is top-notch.
Nov 07, 2022
Customer support and service look similar because both are aimed at helping customers. But, customer support is a subset of customer service focusing on specific things. By getting this distinction right, we can develop better strategies for creating positive customer experiences.
Sep 26, 2022
Setting up your customer service? With so many support options, it can be daunting to select one for your support use case. Go through this list of different types of customer service, what they are, and what they bring to the table.
Aug 29, 2022
Data security is not so easy to maintain for anyone, whether it is you or a vendor. While Cloud computing is very convenient, it can also put your customer data at risk. This is capable of costing you your goodwill. Can open-source help?
Jul 06, 2022
Customer experience is what shall differentiate your brand from others. It's here to stay and is going to become an important factor in determining key business performance indicators like retention and sales. Here are all of the actions you should take to create an effective CX strategy in 2022.
Apr 18, 2022
Building a community around a product is hard. It takes a good amount of effort to create an active group of enthusiastic people about what you are building. Being open source simplifies the process. However, continuing the progress without burnout is a balance.
Pranav Raj S
Dec 20, 2021
We are happy to announce that we are participating in Hacktoberfest 2021. For those who don't know about Hacktoberfest, it is an annual event conducted by DigitalOcean to promote open-source contributions and build awareness about open-source communities.
Pranav Raj S
Oct 01, 2021
Improve development experience with external service callbacks from Facebook, Twitter, Twilio etc., using LocalTunnel. Working with third-party integrations As a product developer, one of the biggest pain points that you come across might be related to working with…
May 06, 2021
A blog about how Chatwoot pricing has evolved over time TLDR: Start selling services, identify the value you provide and decide pricing plans based on it. In this blog post, let me describe how we make our pricing...
Pranav Raj S
Sep 12, 2020
Thoughts on the acquisition offer for Chatwoot from a prominent player in Helpdesk SaaS. For those not familiar with the analogy here, the red pill, together with it's opposite, the blue pill, is a popular cultural meme derived from a…
Sojan V Jose
Dec 15, 2019