Insights on customer service, product updates, engineering deep-dives, and tips to deliver exceptional support experiences.
I’m excited to introduce something we’ve been building at Chatwoot: Captain, our new AI agent that helps you deliver faster, more efficient support while reducing your team’s workload.
Pranav Raj SI’m excited to share that we have crossed 50,000 self-hosted production installations of Chatwoot. What is Chatwoot? Chatwoot is an open-source support tool built as an alternative to Intercom and Zendesk.
Pranav Raj SOmnichannel message signatures are like a unified signature that you can use across different channels of customer communication, and not just in emails. Explore why they are important, and how to use them.
Hricha ShandilyChatwoot V3.0 is on the horizon, slowly making its entrance. Our theme for this release is enhancing prioritization and boosting efficiency. In this article, we talk about the main changes we are introducing.
Hricha ShandilyIntroducing: Canned Responses Library – a collection of 124 replies that can be used in commonly-occurring support situations like greeting a customer, dealing with angry customers, transferring chats, etc.
Hricha ShandilyWe recently rolled out something exciting to help keep things crystal clear – Audit Logs. Audit Logs work noiseless in the background by recording every activity happening within your Chatwoot account, which you can screen later.
Hricha ShandilyIntroducing exciting AI features in Chatwoot! Welcome your conversation sidekick, which effortlessly helps you compose, optimize, & summarize. Spend more time building meaningful relationships with your customers and always providing top-notch customer service.
Hricha ShandilyThe Dashboard Apps feature lets you embed your app into the Chatwoot dashboard. This way, it becomes readily available to use. But what if it could be used to bring in more sales? Tegrus cracked the code.
Hricha ShandilyWriting content for a digital product means helping customers throughout their journey. This directly impacts retention, sales, and branding. We offer insights into how we are developing our principles and improving our product's copywriting game.
Hricha ShandilyOur team met in Coorg and was greeted with the finest customer service by Rakesh, our favorite caretaker ever. We cover everything he showed us about caring for customers and providing excellent customer satisfaction.
Hricha ShandilySOC 2 is a widely recognized auditing standard developed by the AICPA. Our audit report ensures the security, processing, integrity, & confidentiality of user data. With Chatwoot, your data is in safe hands.
Sojan V Jose2022 has been fun to build Chatwoot and a community around it. We thank you for keeping us going throughout this and many more years to come. Let us do a quick replay––2022 in retrospect.
Pranav Raj SIt can be overwhelming to engage with your customers through all the available channels. But is that really necessary? It is better to identify your best-performing channels and optimize them for a better customer experience. Enter: optichannel customer engagement.
Ishita BagchiResearch has shown that 95% of customer service teams prefer emails to communicate with their customers. So, your team will need to know what the best ways to write a good email are.
Ishita BagchiWe went through a lot (about 50?) of websites with converting FAQ pages and found some common ground. There are some ways that can make your FAQ pages (or sections) way more helpful for your visitors and your revenue.
Ishita BagchiFollowing good customer service practices and avoiding the bad ones makes at least 93% of your customers stick with your brand. It requires some learning and unlearning to ensure that your customer service is top-notch.
Ishita BagchiCommunication in customer service is the process of understanding customer pain points to deliver consistent brand messaging and support across all channels. How to do that? This article will help.
Ishita BagchiThrough social media customer service, brands can keep customer satisfaction high, improve their retention rates, and potentially drive sales by engaging potential customers. Here is all you need to know to get started.
Ishita BagchiAI-driven customer service is growing at a fast pace. At the same time, consumer acceptance of chatbots has lagged behind industry expectations. So, will customer service be replaced by robots?
Ishita BagchiLive chat has the second-highest customer satisfaction rating at 85%. How to implement it for your business? Mistakes to avoid? Best examples? We've got you covered.
Ishita BagchiCustomer support and service look similar because both are aimed at helping customers. But, customer support is a subset of customer service focusing on specific things. By getting this distinction right, we can develop better strategies for creating positive customer experiences.
Ishita BagchiOmnichannel isn't just about customers contacting you through multiple channels. It's about bringing all the resources together and enabling such interactions to happen seamlessly and consistently.
Ishita BagchiIf you want to bring objectivity and efficiency to your customer service process, set up these 9 customer service goals for your team.
Ishita BagchiSatisfied customers will help you sustain and stay profitable in your business. So, how to ensure your customers are satisfied? Adopt these 6 factors.
Ishita BagchiSetting up your customer service? With so many support options, it can be daunting to select one for your support use case. Go through this list of different types of customer service, what they are, and what they bring to the table.
Ishita BagchiWe tried to bring all of your users' info to your Chatwoot dashboard. Result: Our newest feature, Dashboard Apps. Read on to learn more about it.
Ishita BagchiCustomer service KPIs help you get insight into your performance. You should not miss out on the most important ones. Click to find out which ones are these.
Ishita BagchiWe were facing some issues with faulty file upload in Chatwoot. How did we take this issue, and how did we finally fix it? Here's a full account!
Tejaswini ChileGood customer service has endless benefits. But how can you ramp up without much friction? We might be able to help with these 30 quick tips.
Ishita BagchiThe long-term success of your business always boils down to your customers. We cannot deny the utmost importance of customer service. Read on to learn how it helps drive business results.
Ishita BagchiOne of the most important things to keep your customers happy and bring in more is your customer service experience. We looked for companies that have aced this and here are our top 15 examples.
Ishita BagchiData security is not so easy to maintain for anyone, whether it is you or a vendor. While Cloud computing is very convenient, it can also put your customer data at risk. This is capable of costing you your goodwill. Can open-source help?
Hricha ShandilyA good customer service strategy means 4-8% higher revenues. When thinking about improving your CS strategy, keep these things in mind.
Hricha ShandilyYou can now get all the information you need about a contact before they even start a conversation with you. By using pre-chat forms along with automation, you'll save time and increase productivity. ✨
Hricha ShandilyCustomer experience is what shall differentiate your brand from others. It's here to stay and is going to become an important factor in determining key business performance indicators like retention and sales. Here are all of the actions you should take to create an effective CX strategy in 2022.
Hricha ShandilyBuilding a community around a product is hard. It takes a good amount of effort to create an active group of enthusiastic people about what you are building. Being open source simplifies the process. However, continuing the progress without burnout is a balance.
Pranav Raj SAnnouncing Chatwoot 2.0! This version brings improvements to the product stability, adds new features, and brings a complete design overhaul. This release also marks our first Enterprise edition offering.
Pranav Raj SI'm excited to share the updates for the last month. We were trending on the Github trending list in September. 🔥 New Channels - Line & Telegram Now you can communicate with your customers from Line & Telegram on Chatwoot.
Pranav Raj SWe are happy to announce that we are participating in Hacktoberfest 2021. For those who don't know about Hacktoberfest, it is an annual event conducted by DigitalOcean to promote open-source contributions and build awareness about open-source communities.
Pranav Raj SWe are starting a new series from this month, where we would share exciting things happening around Chatwoot. We will share the product updates, progress, community events, etc., through these...
Pranav Raj SLearnings from implementing Deep linking in Chatwoot mobile apps We live in a world where things are interlinked. We share links more frequently than ever before and want our customers to reach their desired pages...
Muhsin KImprove development experience with external service callbacks from Facebook, Twitter, Twilio etc., using LocalTunnel. Working with third-party integrations As a product developer, one of the biggest pain points that you come across might be related to working with…
Sony MathewA blog about the progress we made in 2020. 2020 was an overwhelming year for everyone globally due to a global pandemic, concerns over political unrest and racial injustice, climate change etc…
Pranav Raj SA blog about how Chatwoot pricing has evolved over time TLDR: Start selling services, identify the value you provide and decide pricing plans based on it. In this blog post, let me describe how we make our pricing...
Pranav Raj SLooking into the one year of open-sourcing Chatwoot. Chatwoot is now one of the most popular open-source live chat software on Github. If you haven’t been following the story so far, here is the story…
Sojan V JoseBuilding conversational bots into Chatwoot. It’s a bot story Since the initial development days of Chatwoot, we have constantly asked ourselves how the platform should handle chatbots. Right…
Sojan V JoseWelcoming a new decade with some exciting news from Chatwoot. It’s 2020 and the decade has begun with the world around us in turmoil. With rising political uncertainties across the globe and a warming planet that…
Sojan V JoseThoughts on the acquisition offer for Chatwoot from a prominent player in Helpdesk SaaS. For those not familiar with the analogy here, the red pill, together with it's opposite, the blue pill, is a popular cultural meme derived from a…
Sojan V JoseThe story of a failed startup that turned into a trending open-source project. We released Chatwoot on Hackernews and remained in the top 15 for over a day. A dream start for our small team, right?
Sojan V Jose