Engineering

We're always experimenting with new features and complex solutions, as well as improving our existing offerings. Read about how we do it, directly from Chatwoot engineers.

Feb 10, 2026

Incident Report - 4 February 2026

Chatwoot Cloud experienced an incident on February 4 which lasted approximately 10-12 minutes, from 12:48pm to 01:00pm UTC. During this time, all Chatwoot Cloud users were unable to access the platform. No data was lost during this incident. Our sincerest apologies for the disruption. Reliability is the top priority for us at Chatwoot. We have identified the risks and have taken steps to mitigate such events in future. Timeline All times are in Coordinated Universal Time (UTC) February 4, 20

Vishnu Narayanan

Apr 30, 2024

Incident Report - April 16

Chatwoot experienced an incident on April 16 which lasted from 01:15pm to 03:24pm UTC. A spike in requests led to degraded services, causing some message events to be missed. Read the detailed postmortem of the incident.

Pranav Raj S

Jul 28, 2022

How we improved Chatwoot File Upload

We were facing some issues with faulty file upload in Chatwoot. How did we take this issue, and how did we finally fix it? Here's a full account!

Tejaswini Chile

Jul 14, 2021

Implementing Deep linking in React native mobile apps

Learnings from implementing Deep linking in Chatwoot mobile apps We live in a world where things are interlinked. We share links more frequently than ever before and want our customers to reach their desired pages...

Muhsin K

May 06, 2021

Access localhost from the internet – External service callbacks made easy with LocalTunnel

Improve development experience with external service callbacks from Facebook, Twitter, Twilio etc., using LocalTunnel. Working with third-party integrations As a product developer, one of the biggest pain points that you come across might be related to working with…

Sony Mathew