Slack x Chatwoot: for a super productive you
Use Slack to answer your customer queries coming in Chatwoot. Manage conversations without switching between apps.
Reply to customers without leaving Slack
Keep your team in their comfort zone while managing support.
Manage conversations from Slack
Take control of your conversations by managing them from your preferred Slack channel while seamlessly sending responses from your Chatwoot agent profile.
- Receive new conversation notifications in Slack
- Reply to customers directly from Slack
- Responses sent via your Chatwoot agent profile
- Works with all Chatwoot channels
- Real-time message syncing
How it works
Customer sends message
Via website, WhatsApp, email, etc.
Notification in Slack
Posted to your connected channel
Reply from Slack
Sent via your Chatwoot agent profile
Private notes from Slack
In Slack, type:
Creates private note in Chatwoot:
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Create private notes from Slack
Need to collaborate with your teammates before replying to customers? Prefix your message with "note:" in Slack, and create a private note in Chatwoot that only your team can see.
- Prefix messages with "note:" to create private notes
- Notes visible only to your team in Chatwoot
- Collaborate before replying to customers
- Keep internal discussions separate from customer messages
Two-click setup
"Connect" and "Allow" to enable the Chatwoot app in your Slack account. It's faster than cooking your instant noodles.
- No complex configuration required
- OAuth-based secure connection
- Choose which Slack channel to use
- Start receiving notifications immediately
Setup steps
Go to Integrations
Settings → Integrations → Slack
Click "Connect"
Opens Slack authorization
Click "Allow"
You're all set!
Start managing Chatwoot from Slack
Connect your Slack workspace and start replying to customers without leaving your favorite app.
Free for 15 days. No credit card needed.