Introducing Captain, our AI agent

The modern customer support tool for your business

AI assistant, omnichannel support desk, knowledge base. Everything you need for seamless customer support, all in one place.
Start your free trial
Chatwoot

Trusted by 15,000+ businesses

clientsclients
AI powered
Learn more

Cut down on support questions with Captain, your AI assistant

Captain is Chatwoot’s built-in AI agent that helps your agents work faster, respond smarter, and connect with customers in a more personal way. Every conversation flows better and gets resolved quicker.

Hey, I need some help!
Hello there, Captain on this side! How can I help you?
Automate conversations with Captain

Reduce support volume with our AI agent that learns from your help center, chats, and FAQs to answer common questions efficiently.

thundercaptain
Boost productivity with Captain Copilot

With Copilot on your side, get smart answer suggestions, instant access to past conversations, and quick lookups from help articles.

customer
You
Can you suggest a response?
Co-Pilot
The answer is me, Co-Pilot! I can provide smart answer suggestions, instant access to past conversations, and quick help-center look-ups.
Ask co-pilot...
language
Speak your customer’s language
Captain helps agents respond to customers in their native language, providing smooth translations so everyone feels understood.
With a significant portion of our sales happening through chat, if our core customer support platform isn’t accessible, it’s a crisis. Chatwoot has been essential in ensuring this critical system remains dependable and central to our customer operations.
Prateek Jogani, Co-founder & CTO, FairDee Read the case study
Omni-channel support desk

Keep all your customer conversations in one place

Chatwoot lets you support customers across your website, email, social media and messaging platforms like Facebook, Instagram, Telegram, Line etc — all from one place.

telegram
messenger
whatsapp
gmail
api
Create a live chat widget that fits your brand
Customize colors, language, text, and design to fit your brand effortlessly. Engage with customers in a way that feels authentic.
Hello there.
How can we help you?
Search our Help Center
Live chat settings Installing live chat enable identity validation
Email
john.doe@workmail.com
Phone
+1 (555) 555-5555
whatsapp
Engage with your customers on WhatsApp
Send rich content messages, share updates, and build more personal connections effortlessly.
thunder
Solve custom use cases with our API
Extend Chatwoot with custom integrations. Use our developer APIs to build solutions that fit your specific support needs.
Chatwoot has transformed the way we engage with our customers. It’s omni-channel feature allows us to manage conversations simultaneously across multiple channels.

I’ve used Chatwoot at my previous companies and continue to rely on it today at Converso. After years as a happy customer, I can confidently say it’s an indispensable tool for any customer-focused business.
Ariel Lambrecht,
Founder of 99 - Brazil's first unicorn and Converso
Knowledge base

Deliver smooth self-service experiences with our Help Center

Help customers find answers fast with a flexible, easy-to-use knowledge base. Customize it to match your brand and give them a smooth 24x7 self-service experience.

Personalise content for every customer segment
Write personalised content to each segment of your customers. Whether you manage multiple brands, or products create dedicated portals for each and manage them all from one dashboard.
PortalsCreate and manage multiple portals
The ice cream shop chatwoot.help/handbook
The Burger gang chatwoot.help/user-guide
User Guide chatwoot.help/user-guide
Improve content discovery with AI powered search
Easily find content with our AI-powered search, built for natural, conversational queries. Deliver quick, relevant answers for a delightful customer experience.
custom domain
Get SSL certificate for your custom domain We provide SSL certificates for all cloud customers who set up a custom domain for their portal. Secure access is guaranteed.
Setting up a custom domain for your portal Follow a few easy steps. Start with filling in your custom domain name, then point it to chatwoot.help. Open your name server.
Super impressed with @chatwootapp - another open source win. The out of the box help center/docs is clean. I should publicly state - We love woot. The experience is great!
Aron Wagner, CEO, American Cloud
Secure, extensible, open-source

Proudly open source - host on your own infrastructure and own your data

Open-source, self-hosted Host Chatwoot on your own server. Own your customer data and stay fully compliant with regulatory standards. Find us on GitHub
23k Stars on Github
300+ Contributors
Secure
personnel
Secure
development
Secure
testing
Cloud
security
SOC 2 Type II compliant With strict protocols in place, you can trust us to protect your information with confidence.