Support customers on Telegram from your inbox
Connect your Telegram Bot to Chatwoot. Manage customer conversations in your unified inbox - your team responds through Chatwoot without needing Telegram access.
Telegram support made simple
Everything you need to deliver great customer service on Telegram.
Connect via Telegram BotFather
Use Telegram's official BotFather to create your support bot. Get your API token and connect it to Chatwoot in seconds. Your bot becomes your customer service channel.
- Create your bot in seconds with BotFather
- Customize bot name and profile picture
- Single API token - no complex OAuth
- Bot handles unlimited conversations
- Works with existing Telegram bots
Send and receive any file type
Telegram supports rich media messaging. Share photos, videos, documents, and voice messages with customers. All media syncs to Chatwoot and is stored with the conversation.
- Send and receive images, videos, and files
- Voice messages supported both ways
- Stickers display correctly in Chatwoot
- All attachments stored with conversation
- Share location and contact cards
Telegram alongside all your channels
Telegram messages appear in the same inbox as email, WhatsApp, and live chat. Your team sees the complete customer history regardless of which channel they use.
- All Telegram conversations in your team inbox
- See customer history across all channels
- Apply labels, assign agents, use automations
- Same workflow as email and chat
- No need to switch between apps
WhatsAppAI-powered Telegram responses
Captain helps your team respond faster on Telegram. It suggests replies, handles common questions automatically, and learns from your knowledge base to give accurate answers.
- AI suggests responses based on your knowledge base
- Auto-respond to common Telegram questions
- Translate messages to any language
- Smart handoff to human agents when needed
Team features for Telegram
Collaborate effectively with your team on Telegram conversations.
Agent Assignment
Route Telegram conversations to the right team members automatically or manually.
Private Notes
Add internal notes to conversations that customers can't see. Great for handoffs.
Canned Responses
Save and reuse common replies. Respond to FAQs in seconds.
Labels & Tags
Organize conversations with labels. Filter and find specific chats easily.
Automations
Set up rules to auto-assign, label, or respond based on message content.
Reports
Track response times, resolution rates, and team performance on Telegram.
Connect your Telegram Bot today
Start managing Telegram conversations in your unified inbox. Setup takes just a few minutes with BotFather.