Organizing your conversations, assigning teams and agents, and assigning labels are important tasks to avoid clutter. But, having to do it for every conversation you receive is painful. When your volume of conversations increases, it becomes even more difficult to manage. So, it is best to leave some grunt work to the bots.
With Chatwoot Automations, you can define simple rules in your account and get your workflows in order without spending a minute on them.
Easy to create
Create your custom automation flow with a set of simple rules. Select a trigger from the drop-down menu, define one or multiple qualifying conditions, and set the desired actions – within minutes.
Choose from 3 types of Triggering Events
"Choose to trigger an Automation flow from three types of Events: “Conversation created”, “Conversation updated”, and “Message created”."
Select from smart conditions
Conditions are criteria to be checked before an action is executed. Chatwoot suggests conditions to be set based on your triggering event. And gives you the option to add multiple conditions.
The bots are like your personal assistant
Leave all the grunt work to your bots. Select from a wide range of options to automate tasks related to your conversations, or engage your team.
Let Chatwoot Automations take care of your workflows
Chatwoot lets you manage your conversations across multiple channels from a single dashboard. And yes, we have a 15-day free trial and we don’t ask for your credit card.Sign up for free