When you already have context on the problem you're dealing with, you can solve it quicker and better. Live chat support agents understand this very well. But if you are forced to ask the same questions again and again — May I please have your registered email address?, how can I help you today? let me transfer your chat to the relevant team. — the inefficiency increases for everyone.
The good news: you can avoid these questions by collecting information about your customers as soon as they enter your live chat window, with the help of our pre-chat forms.
Easy and quick set-up
Enable your pre-chat form, enable the fields you want to show in the form, add helpful text and you are ready to publish!
Map fields with your custom attributes
Don’t be limited by names and email IDs. Collect as much information as you need to through the pre-chat form. Simply, map the fields of your pre-chat form with the custom attributes you create on your Chatwoot account.
Create your pre-chat form on Chatwoot now
Chatwoot lets you manage your conversations across multiple channels from a single dashboard. And yes, we have a 15-day free trial and we don’t ask for your credit card.Sign up for free