Email support in your unified inbox
Connect your support email to Chatwoot. Manage email conversations alongside chat, WhatsApp, and social - all in one place with full customer context.
Full-featured email support
Everything you need to manage email conversations alongside your other channels.
One inbox for email and everything else
Stop switching between tools. When a customer emails you, their message appears right alongside their chat history, WhatsApp messages, and social interactions. Your team has the full picture.
- See email alongside chat, WhatsApp, and social messages
- Full customer history in one view
- Use the same canned responses across all channels
- Assign emails to team members just like any conversation
- Apply labels, automations, and macros to emails
WhatsApp
Gmail
OutlookTwo ways to connect your email
Choose the method that works best for your setup. Email forwarding gets you started in seconds. IMAP gives you full sync with your existing mailbox.
- Works with Gmail, Outlook, and any IMAP provider
- Email forwarding setup takes under a minute
- IMAP connection keeps your mailbox in sync
- Replies sent from your own email address
- Customers see your email, not Chatwoot's
Reply Directly
Reply without leaving Chatwoot
Compose and send email replies directly from your Chatwoot dashboard. Use canned responses, mention teammates, and access the customer's full history - all in one place.
- Rich text editor for formatted emails
- Add CC and BCC recipients
- Attach files and images
- Insert custom email signatures
- Use canned responses for faster replies
- Access customer history while composing
Full email capabilities
Everything you expect from email, built into your support workflow.
Threaded Conversations
Email threads are automatically grouped. Follow the entire conversation without hunting through messages.
CC/BCC Support
Add additional recipients to your emails. Keep managers or other teams in the loop when needed.
File Attachments
Attach documents, images, and files directly to your email replies. Drag and drop supported.
Email Signatures
Add your professional signature to outgoing emails. Configure different signatures per inbox.
Rich Text Formatting
Bold, italic, links, lists - format your emails just like you would in any email client.
Auto-Assignment
Route incoming emails to the right team or agent automatically based on rules you define.
AI-powered email responses
Captain can draft email replies based on your knowledge base, previous conversations, and customer context. Review, edit, and send - faster than typing from scratch.
- Draft replies based on your knowledge base
- Learn from previous conversation history
- Suggest responses in the customer's language
- One-click to use, improve, or translate drafts
Multiple Inboxes
Separate inboxes for different emails
Connect multiple email addresses - support@, sales@, billing@ - and assign different teams to each. Keep conversations organized without sharing login credentials.
- Connect unlimited email addresses
- Assign different teams to each inbox
- Set separate business hours per inbox
- Keep conversations organized by department
- No shared login credentials needed
Connect your email in minutes
Stop managing email in a separate tool. Bring it into your unified inbox and give your team the full customer picture.