One inbox for your entire team
Manage all customer conversations in a single, unified inbox. Collaborate with your team using private notes, assignments, and shared context.
Everything your team needs to collaborate
A shared workspace where your team can work together to resolve customer queries efficiently.
Organize by team, channel, or brand
Create separate inboxes for different teams, products, or channels. Each inbox can have its own agents, SLAs, and automation rules.
- Create unlimited inboxes for different teams or channels
- Assign agents to specific inboxes based on expertise
- Set different business hours for each inbox
- Configure separate auto-assignment rules per inbox
- Track performance metrics by inbox
Website Chat
5 agents · 24 open
Email Support
3 agents · 12 open
2 agents · 8 open
Instagram DMs
2 agents · 3 open
I've been charged twice for my subscription this month. Can you help?
10:32 AM
@Maria Can you check the billing system? I see a duplicate charge.
You · 10:34 AM
Confirmed! It's a duplicate. I've initiated the refund. You can let them know.
Maria · 10:36 AM
Collaborate without the customer seeing
Use private notes to communicate with your team inside any conversation. Mention teammates with @ to notify them and get help when you need it.
- Add internal notes that only your team can see
- Mention teammates with @ to get their attention
- Share context and handoff information easily
- Keep a record of all internal discussions
- Integrate with Slack to notify via private notes
Reply faster with saved responses
Create a library of pre-written responses for common questions. Insert them with a simple slash command and personalize before sending.
- Create reusable response templates
- Access with slash commands (/greeting, /refund, etc.)
- Use variables for personalization
Hi John, I understand you're facing an issue with |
/refund-policy
Explain our refund policy
/refund-initiated
Confirm refund has been initiated
/refer-friend
Share referral program details
Built for team collaboration
Everything your team needs to work together seamlessly.
Agent Assignment
Assign conversations to the right team member manually or automatically.
Teams
Create teams and assign conversations to the whole team for round-robin distribution.
Conversation Labels
Organize and filter conversations with custom labels and tags.
Typing Indicators
See when teammates are replying to prevent duplicate responses.
Conversation Status
Mark conversations as open, pending, snoozed, or resolved.
Activity Log
Track all actions taken on a conversation for full accountability.
Bring your team together
Stop losing conversations across tools. Get a shared inbox that keeps your team aligned and your customers happy.