Find any conversation in seconds
Powerful filters to slice through your inbox. Filter by status, assignee, labels, channels, date range, and more. Save filters as folders for quick access.
Filtering made simple
Quickly find the conversations that need your attention.
Filter by any attribute
Chatwoot offers comprehensive filtering options to help you find exactly what you're looking for. Combine multiple filters for precise results.
- Filter by conversation status (open, resolved, pending, snoozed)
- Filter by assigned agent or unassigned conversations
- Filter by one or multiple labels
- Filter by specific inbox or channel
- Filter by team assignment
- Filter by date range or time period
Available filters
Your folders
My Open Tickets
Status: Open · Assigned: Me
VIP Customers
Label: VIP · Status: All
Unassigned This Week
Assignee: None · Date: Last 7 days
WhatsApp Conversations
Channel: WhatsApp · Status: Open
Save filters as folders
Don't rebuild filters every time. Save your frequently used filter combinations as folders. Access them with one click from your sidebar.
- Save any filter combination as a named folder
- Access folders from sidebar with one click
- See conversation count for each folder
- Edit or delete folders anytime
- Share folders with your team (Coming soon)
Common filter use cases
See how teams use filters to work more efficiently.
Unassigned Queue
Review all conversations that haven't been assigned to any agent yet.
Assignee: Unassigned · Status: Open
VIP Priority
Focus on high-value customers by filtering for VIP-labeled conversations.
Label: VIP · Status: Open
My Workload
See only conversations assigned to you that need attention.
Assignee: Me · Status: Open
Channel Review
Analyze all conversations from a specific channel like WhatsApp or email.
Channel: WhatsApp · Date: This week
Escalations
Quickly find conversations that have been escalated and need manager attention.
Label: Escalated · Status: Open
Team Performance
Review all resolved conversations by a specific team this month.
Team: Sales · Status: Resolved · Date: This month
Find any conversation instantly
Stop scrolling through endless conversations. Start using powerful filters to work more efficiently.
Free for 15 days. No credit card needed.