Focus on what matters most
Set priority levels on conversations to ensure urgent issues get handled first. Help your team identify and respond to critical customer needs quickly.
Prioritize with clarity
Help your team focus on the most important conversations first.
Multiple urgency levels
Chatwoot provides multiple priority levels to help you categorize conversations based on urgency. From critical issues that need immediate attention to routine inquiries.
- Urgent - Critical issues requiring immediate attention
- High - Important issues that should be addressed soon
- Medium - Standard priority for regular inquiries
- Low - Non-urgent matters that can wait
- —None - Default state for new conversations
When to use priority
Common scenarios where priority helps teams work more efficiently.
Payment Issues
Mark billing and payment problems as urgent to prevent revenue loss and customer frustration.
VIP Customers
Automatically set high priority for enterprise customers or high-value accounts.
Service Outages
Escalate conversations about service disruptions to urgent priority immediately.
SLA Compliance
Use priority levels to meet different response time commitments for various customer tiers.
Sales Opportunities
Mark pre-sales conversations with high-intent signals as high priority.
Bug Reports
Prioritize critical bug reports that affect multiple users or core functionality.
Auto-prioritize with AI
Let Captain AI analyze incoming conversations and suggest priority levels based on content, customer history, and urgency signals. Automate triage so your team can focus on resolving issues.
- Analyze message content for urgency signals
- Consider customer history and account value
- Detect keywords like 'urgent', 'ASAP', 'critical'
- Suggest priority based on conversation context
Never miss an urgent conversation
Start prioritizing conversations today and ensure critical issues get the attention they deserve.