Easily organize your conversations with labels

Be better organized about conversations by labelling them for future reference.

Your team manages multiple conversations every single day. No two conversations are the same, but they can be similar in nature. If you look at your conversations at the end of the day, you’ll be able to categorize several conversations under categories like bug-report, new-customer, spam, feature request, etc. You might want to hand over such conversations to relevant teams, or analyze the type of requests you receive the most a month later. Doing that manually is painful. Instead, you can label your conversations while you’re chatting with your customers. You can simply select relevant labels (which you have to create only once) from your chat’s sidebar. This simple practice will let you can categorize your conversations, and let go of the grunt work.

Create and customize your labels

Create and customize your labels

You only need to create your labels once in your Chatwoot account. Name your labels, give them a description, and choose a colour for distinction. That is all you need to do to activate labels and get more organized. And yes, you can edit them whenever you want.

Instantly label your incoming conversations

Instantly label your incoming conversations

Once you have added your labels to your account, you will be able to see them on your chat’s sidebar. You can simply select them to label certain conversations the way you want to.

Get an overview of your labels

Get an overview of your labels

From your dashboard, you can view and download your Labels Report. Just select a certain label to get insights on the metrics associated with it—conversations, messages, First Response Time, Resolution Time and more.

Get your access to organized conversations.

Chatwoot lets you manage your conversations across multiple channels from a single dashboard. And yes, we have a 15-day free trial and we don’t ask for your credit card.

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