Whether your account has 2 agents, or 200 – you will probably want to know how many conversations are being managed by a particular agent, how fast they take to reply to or resolve their conversations, and how well they are doing overall.
With our Agent reports, you can simply take a look at these metrics through your Dashboard.
Easy-to-understand data presentation
Chatwoot constantly calculates and updates your metrics in the background, and gives you exact figures to look at. If you want to see a particular agent’s performance over time, there’s a bar graph too!
Filters to see only what you want to see
Set custom date ranges, group your graph by day/week, and enable your Business Hours to view and download custom Agent reports.
Start with your Chatwoot Free Trial
Chatwoot lets you manage your conversations across multiple channels from a single dashboard. And yes, we have a 15-day free trial and we don’t ask for your credit card.Sign up for free