Support customers via SMS from your inbox
Connect your business phone number to Chatwoot. Manage SMS conversations in your unified inbox - reach customers on any phone, no app required.
SMS support made simple
Everything you need to deliver great customer service via text message.
Reach customers on any phone
SMS works on every mobile phone - no smartphone or app required. Reach customers who prefer text messaging or don't use messaging apps. Perfect for appointment reminders, order updates, and quick support.
- No app download required for customers
- Works on smartphones and basic phones
- Global reach - SMS works everywhere
- High open and response rates
- Customers already know how to use it
Connect via Twilio or Bandwidth
Use your existing Twilio or Bandwidth account, or create a new one. Just add your API credentials and phone number to start receiving SMS in Chatwoot.
- Works with existing Twilio or Bandwidth account
- Use your current business phone number
- Simple API key configuration
- Webhook automatically set up
- Pay only for what you use
Real conversations, not just broadcasts
SMS isn't just for notifications. Have real back-and-forth conversations with customers. They text your business number, your team responds through Chatwoot.
- Two-way conversations, not just broadcasts
- Customers reply directly to your number
- Full conversation history preserved
- Multiple agents can handle SMS queue
- Automated routing and assignment
WhatsAppSMS alongside all your channels
SMS messages appear in the same inbox as email, WhatsApp, and live chat. Your team sees the complete customer history regardless of which channel they use.
- All SMS conversations in your team inbox
- See customer history across all channels
- Apply labels, assign agents, use automations
- Same workflow as email and chat
- No need to switch between apps
AI-powered SMS responses
Captain helps your team respond faster via SMS. It suggests replies, handles common questions automatically, and keeps responses concise for the SMS format.
- AI suggests concise SMS-friendly responses
- Auto-respond to common questions
- Keep messages under character limits
- Smart handoff to human agents when needed
Team features for SMS
Collaborate effectively with your team on SMS conversations.
Agent Assignment
Route SMS conversations to the right team members automatically or manually.
Private Notes
Add internal notes to conversations that customers can't see. Great for handoffs.
Canned Responses
Save and reuse common replies. Respond to FAQs in seconds.
Labels & Tags
Organize conversations with labels. Filter and find specific chats easily.
Automations
Set up rules to auto-assign, label, or respond based on message content.
Reports
Track response times, resolution rates, and team performance on SMS.
Connect your business phone number today
Start managing SMS conversations in your unified inbox. Reach customers on any phone, anywhere.