You will always receive multiple types of queries, like bug reports, billing questions, feature requests, etc, from your customers. In your organization, you might have certain teams dealing with certain functions. This also means that your sales team shouldn’t be seeing a conversation reporting a bug. And, your engineering team shouldn’t be having to answer the billing-related questions. The next best thing to do: group your Chatwoot agents into their respective teams and let your conversations automatically go to relevant teams.
Set up your teams in seconds
All you have to do is set a name and description for your desired team, and add agents to it. Later, you will be able to see your teams through your chat sidebar, and select the relevant one for that conversation.
Auto assign your conversations to specific teams
With Automations, you can set conditions and keywords in your incoming messages to automatically assign such conversations to the relevant team. This helps you and your customers get faster resolutions.
Easily see how each of your teams is performing. View metrics like conversations, incoming and outgoing messages, First Response Time, etc. filtered by your teams. Filter these reports by duration and business hours, and download them to your system.
Start bringing your teams to Chatwoot
Chatwoot lets you manage your conversations across multiple channels from a single dashboard. And yes, we have a 15-day free trial and we don’t ask for your credit card.Sign up for free