Chatwoot lets you auto-assign conversations coming from a particular inbox to the associated agents. But what happens when the volume of conversations increases? Your agents feel overwhelmed and the quality of query-resolutions declines. This, in turn, causes dissatisfied customers.
In Chatwoot, you can put a limit to the number of conversations that can be assigned to a particular agent, at the Inbox level.
Easily set auto-assignment limits
Set a number to limit the number of conversations that can be auto-assigned to particular agents.
Set custom agent capacity limits for each inbox – website widget support, email support, Twitter support – and every inbox that you want in your Chatwoot account.
Start interacting with your customers on Chatwoot
Chatwoot lets you manage your conversations across multiple channels from a single dashboard. And yes, we have a 15-day free trial and we don’t ask for your credit card.Sign up for free