Label Reports
Conversation insights by label
See which labels get the most conversations and how long it takes to resolve them. Understand the types of requests your team handles.
Understand your conversation types
Track which categories get the most activity.
Label Metrics
See which labels get the most traffic
As you categorize conversations with labels like "support", "billing", "feature-request", and "bug-report", you can track which types of requests you receive the most and how resolution times vary.
- See conversation count per label
- Track first response times by category
- Monitor resolution times per label
- Identify your most common request types
- View trends over time with graphs
Metrics per label
Conversation Count
Total per label
First Response Time
By label category
Resolution Time
Average per label
Filter options
Last 30 days
Only count business hours
Flexible Filters
Customize your view
Set custom date ranges, group your data by day or week, and enable business hours filtering to view and download custom label reports.
- Set custom date ranges
- Group by day or week
- Enable business hours filtering
- Download reports for analysis
Start tracking your labels
Understand which types of conversations your team handles the most.
Free for 15 days. No credit card needed.