As you keep getting multiple types of support requests, you’ll find yourself creating multiple types of labels for your Chatwoot account. They will generally not fit into one category: “feature-request”, “bug-report”, “billing”, “careers”, “spam”, “sales”, and “enterprise” are just a few examples of labels you might end up having.
If at any point of time, you want to see which type of conversations you receive the most, or how the resolution times look like – you can easily do so with the help of our Labels Report.
Easy-to-understand data presentation
Chatwoot constantly calculates and updates your metrics in the background, and gives you exact figures to look at. If you want to see your performance over time, there’s a bar graph too!
Filters to see only what you want to see
Set custom date ranges, group your graph by day/week, and enable your Business Hours to view and download custom Label reports.
Start tracking your conversations today
Chatwoot lets you manage your conversations across multiple channels from a single dashboard. And yes, we have a 15-day free trial and we don’t ask for your credit card.Sign up for free