Support customers on LINE from your inbox
Connect your LINE Official Account to Chatwoot. Manage customer conversations in your unified inbox - reach millions of users across Asia without giving your team LINE access.
LINE support made simple
Everything you need to deliver great customer service on LINE.
Reach millions of customers across Asia
LINE is the dominant messaging platform in Japan, Taiwan, Thailand, and Indonesia. Connect with your Asian customers on the app they use every day.
- Over 200 million monthly active users
- Dominant messaging app in Japan, Taiwan, Thailand
- Growing user base in Indonesia and Southeast Asia
- Official Account for businesses of all sizes
- Trusted platform for commerce and customer service
LINE user base
Connect in 3 steps
Create LINE Official Account
Set up your business account on LINE Business Portal
Enable Messaging API
Get your Channel Access Token and Channel Secret
Add to Chatwoot
Paste your credentials in Chatwoot inbox settings
Done! Messages will appear in your inbox
Connect via LINE Messaging API
Use LINE's official Messaging API to connect your LINE Official Account. Your customers message your LINE account, and your team responds through Chatwoot.
- Official LINE Messaging API integration
- Works with LINE Official Account (free or paid)
- Simple token-based authentication
- Webhook automatically configured
- Messages sync in real-time
Stickers, images, and rich content
LINE is known for its expressive communication. Send and receive stickers, images, videos, and audio. Your agents can use the same rich messaging features your customers love.
- Send and receive LINE stickers
- Share images, videos, and audio files
- Location sharing supported
- All media stored with conversation history
- Template messages for quick responses
Supported content types
Yuki Tanaka
LINE · 6 conversations
LINE alongside all your channels
LINE messages appear in the same inbox as email, WhatsApp, and live chat. Your team sees the complete customer history regardless of which channel they use.
- All LINE conversations in your team inbox
- See customer history across all channels
- Apply labels, assign agents, use automations
- Same workflow as email and chat
- No need to switch between apps
AI-powered LINE responses
Captain helps your team respond faster on LINE. It suggests replies, handles common questions automatically, and learns from your knowledge base to give accurate answers.
- AI suggests responses based on your knowledge base
- Auto-respond to common LINE questions
- Translate messages to and from Japanese, Thai, and more
- Smart handoff to human agents when needed
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お荷物は現在配送中です。本日中にお届け予定です。追跡番号をお送りしましょうか？
Your package is currently in transit. Expected delivery today. Would you like me to send the tracking number?
Team features for LINE
Collaborate effectively with your team on LINE conversations.
Agent Assignment
Route LINE conversations to the right team members automatically or manually.
Private Notes
Add internal notes to conversations that customers can't see. Great for handoffs.
Canned Responses
Save and reuse common replies. Respond to FAQs in seconds.
Labels & Tags
Organize conversations with labels. Filter and find specific chats easily.
Automations
Set up rules to auto-assign, label, or respond based on message content.
Reports
Track response times, resolution rates, and team performance on LINE.
Connect your LINE Official Account today
Start managing LINE conversations in your unified inbox. Reach millions of customers across Asia.
Free for 15 days. No credit card needed.