Managing any customers communications platform can become tiresome when you constantly need to check which agent is online at the time, how many conversations are unattended or unassigned, or which agent is working at full capacity. We tried to make things easy for you by giving you a consolidated view of all these metrics. The best part – they update in real-time. Scroll down to learn more about this.
See how many conversations are currently open
On your Reports Overview page, you can see the exact number of conversations that are currently open, unattended, and unassigned. It is really that simple.
See how many Agents are currently online
You can see the exact number of Agents added to your Chatwoot account who are currently online, busy, and offline. This helps you judge your organization’s requests-taking capacity at the moment.
See who is attending how many conversations currently
You can see exactly which agent has how many number of open vs unattended conversations at the moment. By default, you’ll see your busiest agents on the top of the list.
Ready to dive in?
Chatwoot lets you manage your conversations across multiple channels from a single dashboard. And yes, we have a 15-day free trial and we don’t ask for your credit card.Sign up for free