Real-time dashboard for your team
See the live status of your conversations and agents on one screen. Know how many conversations are open, which agents are online, and who's handling what.
Everything at a glance
Monitor your support operations in real-time.
See open conversations in real-time
On your Reports Overview page, see the exact number of conversations that are currently open, unattended, and unassigned. It updates automatically as your team works.
- See total open conversations
- Track unattended conversations
- Monitor unassigned conversations
- Real-time updates as status changes
Conversation metrics
Agent workload
Jane Smith
Online
8
open
Mike Kim
Busy
12
open
Alex Lee
Online
4
open
Know who's handling what
See exactly which agent has how many open vs unattended conversations at the moment. By default, your busiest agents appear at the top of the list.
- See which agents are online, busy, or offline
- View open conversations per agent
- Track unattended conversations per agent
- Busiest agents shown first
See your busiest hours at a glance
Visualize conversation traffic and resolution patterns with heatmaps. See which days and hours are busiest, and plan your team's availability accordingly.
- Conversation traffic heatmap by day and hour
- Resolution patterns visualization
- Filter by inbox or view all
- Last 7 days view with live updates
- Download heatmap data for analysis
Monitor your team in real-time
Get a consolidated view of all your metrics that updates in real-time.
Free for 15 days. No credit card needed.