Channels

Meet customers on every channel

Connect all your support channels—live chat, email, WhatsApp, social media, and more—into one unified inbox. Your team responds from one place, customers get help wherever they are.

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I would like to know about your offerings

Thanks for the prompt response 👍

I'd like to talk about pricing plans

🍕🍕 Pizza is arriving in 10 minutes

The live show was amazing 🙌🙌

Every conversation in one place

No more switching between tabs. Connect the channels your customers use and manage all conversations from a single, unified inbox.

Live Chat

Real-time conversations on your website

Add a customizable chat widget to your website. Engage visitors in real-time, answer questions, and convert them into customers.

Customizable widget — match colors, position, and branding to your site

Multilingual — supports 25+ languages out of the box

Pre-chat forms — collect customer info before the conversation starts

Typing indicators — see when visitors are typing in real-time

Acme Support

Hi there! How can we help you today?

I have a question about my order

Of course! Let me look that up for you. What's your order number?

Manage email like chat

Connect your support email addresses and handle them alongside your other channels. Email threads become conversations your team can collaborate on.

Forward or connect — use email forwarding or direct IMAP/SMTP connection

Threaded conversations — email replies stay grouped as conversations

Rich formatting — send formatted emails with attachments

support@company.com

Connected inbox

Re: Order #12345 - Delivery update

Thank you for reaching out about...

Billing inquiry - Invoice #789

I have a question about my recent...

12m

WhatsApp Business

The world's most popular messaging app

Connect your WhatsApp Business account and reach customers on the platform they use every day. Send and receive messages, media, and build relationships at scale.

Official API — connect via WhatsApp Business API or cloud API

Rich media — send images, documents, and audio messages

Message templates — use approved templates for outbound messages

Contact sync — WhatsApp contacts sync to your CRM automatically

WhatsApp Business

+1 (555) 123-4567

Connected

Hola! Necesito ayuda con mi pedido

10:32 AM

Hi Maria! I'd be happy to help. What's your order number?

10:33 AM

Es #ORD-78432

10:34 AM

Found it! Your order shipped yesterday and should arrive by Friday. Here's your tracking link:

track.carrier.com/78432

10:35 AM

Perfecto, muchas gracias! 🙏

10:36 AM

Social Media

Facebook & Instagram in your inbox

Connect your Facebook Page and Instagram account. Receive and reply to Messenger DMs and Instagram messages without giving your team access to your social accounts.

Messenger DMs — receive and reply to Facebook page messages

Instagram DMs — manage Instagram direct messages

No page access needed — agents don't need access to your social accounts

Conversation labels — organize and filter social conversations

Social Inboxes

Acme Company

Facebook Page

3 new

@acme_official

Instagram DMs

1 new

New message from @sarah_loves_coffee

Love your products! Do you ship internationally?

API Channel

Build custom integrations

Use the API channel to connect any platform or build custom use cases. Chatwoot's APIs provide the flexibility to integrate with any third-party tools.

REST API — full API access to create and manage conversations

Webhooks — receive real-time events when messages arrive

Custom platforms — build integrations for any messaging platform

# Send a message via API channel
POST /api/v1/accounts/1/conversations/42/messages

{
  "content": "Your order has shipped!",
  "message_type": "outgoing"
}

# Response
{
  "id": 1248,
  "content": "Your order has shipped!",
  "status": "sent",
  "created_at": 1706889600
}

Reply From Anywhere

Meet your team where they work

Your agents don't need to switch tools. Reply to customers directly from Slack, mobile apps, or the web dashboard.

Ready to unify your channels?

Connect all your support channels and give your team a single inbox to manage every conversation.

Start free trial

Free for 15 days. No credit card needed.