Handle phone calls in your support inbox
Add voice support to your omnichannel inbox. Receive calls, route to the right agents, and keep call history alongside chats and emails - all in one place.
Voice support made simple
Everything you need to deliver great phone support from your inbox.
Some conversations need a human voice
Complex issues, upset customers, or high-value accounts - sometimes a phone call is the fastest path to resolution. Add voice to your support mix without adding complexity.
- Handle complex issues that need real-time conversation
- De-escalate frustrated customers with empathy
- Provide premium support for high-value accounts
- Close deals faster with a personal touch
- Build stronger customer relationships
When voice makes the difference
Urgent issues
Resolve critical problems faster
Frustrated customers
De-escalate with personal touch
VIP accounts
Premium support experience
Call management features
Everything you need for phone support
Route calls to available agents, record conversations for training, set up IVR menus, and manage voicemails - all integrated with your existing Chatwoot workflow.
- Route calls based on skills, availability, or IVR selection
- Record all calls for training and compliance
- Set up IVR menus for self-service options
- Manage voicemails when agents are unavailable
- Transfer calls between agents seamlessly
Calls alongside all your channels
Phone calls appear in the same inbox as email, chat, and social messages. See the complete customer history - whether they called, emailed, or messaged on WhatsApp.
- All calls logged in customer conversation history
- See previous interactions before answering
- Continue conversation via chat or email after call
- Same assignment and labeling workflow
- Complete customer timeline across all channels
John Smith
Voice · +1 (555) 123-4567
Customer called about delayed order #4521. Shipment was stuck in transit due to weather. Provided new delivery estimate (Friday) and offered 15% discount on next order as goodwill gesture. Customer accepted and was satisfied with resolution.
Transcript available
"Hi, I'm calling about my order that was supposed to arrive yesterday..."
AI-powered call insights
Captain automatically transcribes calls and generates summaries. No more manual note-taking - get instant call recaps, action items, and sentiment analysis.
- Automatic call transcription
- AI-generated call summaries
- Key topics and action items extracted
- Sentiment analysis for each call
- Searchable call history
Team features for voice
Collaborate effectively with your team on phone support.
Skill-Based Routing
Route calls to agents with the right expertise automatically.
Call Notes
Add notes during or after calls. Notes sync to customer profile.
Warm Transfer
Brief the next agent before transferring the call.
Call Analytics
Track call volume, duration, and resolution rates.
Agent Status
Set availability - ready, on call, or away.
Call Quality
Monitor and score calls for training purposes.
Be first to add voice to your inbox
Get early access to voice channel. Complete your omnichannel support with phone calls in Chatwoot.
Free for 15 days. No credit card needed.