New · Read announcement post

Voice calls, built into
your support inbox

Make and take phone calls without ever leaving Chatwoot. Every call is recorded, logged, and filed beside your chats and emails, so nothing about the conversation slips away.

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Works with Twilio Voice WhatsApp Calling

Olivia Carter

Acme Co · WhatsApp

CallResolve
Hi! My order still hasn't shipped. Can someone call me?
Absolutely, Olivia. Calling you right now.

Voice call

In progress · Outbound · 03:42

Reply·Private Note

How it works

From zero to first call in three steps

1

Connect a number

Plug in a Twilio number or switch on WhatsApp calling.

2

Calls find an agent

Inbound calls ring whoever's free. Outbound? One click from any contact.

3

Nothing slips away

The recording, duration, and caller details save themselves to the conversation.

Two ways in

Bring voice in on your terms

Run a classic phone line through Twilio, or let customers reach you on the WhatsApp number they already have saved.

Twilio Voice

Connect your Twilio number and work the phones from your browser. No desk phone, no second screen.

  • Inbound and outbound, straight from the browser
  • Calls recorded automatically and filed with the chat
  • Every caller's city and country, flagged on arrival
  • Mute and end calls without leaving the page

WhatsApp Calling

Let customers tap call on WhatsApp and reach you right in the inbox. The voice connection runs inside the app and needs no phone line.

  • Customers dial the WhatsApp number they already use
  • Encrypted voice that runs inside the app
  • No carrier or phone line required
  • Recordings saved straight to the conversation
We have been actively using Chatwoot Voice in our customer support operations, and the experience has been very positive. Calls are stable, audio quality is excellent, and communication with customers has been clear throughout.

The feature is also very easy to use. It feels intuitive, fits naturally into our existing support workflow, and our team adapted to it quickly. It has already become a valuable tool for handling situations where direct customer interaction is needed.
André Lucas
André Lucas
Technical Support Supervisor · Consumer

Capabilities

A full phone desk, minus the phones

Everything support and sales need to run calls, built right into the inbox your team already lives in.

Inbound calls

Pick up the moment a call rings through, from anywhere in the dashboard.

Outbound calls

Dial any contact in a single click, right from their conversation.

Call recording

Every call is captured and saved to the conversation for replay.

Mute controls

Mute yourself instantly without ever dropping the call.

Right in the browser

Calls run in your browser. No softphone, nothing to install.

Multiple calls

Two lines ringing at once? Stacked cards let agents take both.

Olivia Carter

One conversation · every channel

Following up on my order, still no tracking. Email · 2d

Voice call

Today

Completed · Outbound · 3m 42s

3:42
Transcript

Olivia: Hi, my order still has not shipped.

Agent: Thanks for calling, let me track that down for you now.

All sorted, thanks for the call! WhatsApp · 1m
One timeline

Calls don't sit in a silo. They sit in the conversation.

A phone call becomes a message, sitting right between yesterday's email and this morning's chat. The recording, duration, and notes come with it, so the whole story is one scroll away.

  • Every call lands in the conversation as a message
  • Recordings and call details saved automatically
  • Calls, chats, and emails on a single timeline
  • Hang up and follow up by chat or email
  • The same assignments, labels, and notes you use today

Built-in workflow

It already works the way you do

Voice inherits the routing, notes, and reporting that run your inbox today. Nothing new to learn.

Assignment & routing

Send incoming calls to available agents with the rules that already run your inbox.

Private notes

Jot context during the call, saved to the contact for whoever picks up next.

Contact notes

Open a caller's history and notes before you say a word.

Labels

Tag calls so your queue stays sorted and easy to filter later.

Business hours

Set when you're open so calls reach agents who can actually answer.

Reporting

Calls are conversations, so they roll into the reports you already track.

Give your customers a number to call

Turn on voice today and answer the phone right where every other conversation already happens.

Start your free trial

Free for 15 days. No credit card needed.