Introducing Captain - our AI Agent

Pranav Raj S

Pranav Raj S

Published on

2 minute read

I’m excited to introduce something we’ve been building at Chatwoot: Captain, our new AI agent that helps you deliver faster, more efficient support while reducing your team’s workload.

At Chatwoot, we’ve always believed that great support is about simplicity and speed. Captain brings both by stepping in to handle repetitive queries, assisting agents in real time, and learning continuously from your help docs and past conversations.

Whether you’re running a small team or supporting customers at scale, Captain is here to help you do more with less. Over the past month, we’ve rolled it out in beta to many of our Cloud customers, and the feedback has been incredibly encouraging.

Starting today, Captain will be available to everyone who signs up for a paid plan for Chatwoot.

What Captain Can Do

Captain is not just another chatbot. It’s a tightly integrated set of features designed to work with your existing support workflow:

  • Assistant: Chats with your customers, answers questions instantly, and learns from your documentation and historical chats.
  • Co-pilot: Supports agents by drafting replies, translating messages, and pulling in relevant customer data from your connected tools.
  • FAQs: Identifies recurring questions and suggests helpful FAQ entries to speed up support and fill in knowledge gaps.
  • Memory: Remembers key customer details from past interactions, so your team can offer more personalized and informed responses.

Getting Started Is Easy

Captain is now available on all paid Chatwoot Cloud plans, with free monthly usage included:

  • Startups: 100 free responses per month
  • Business: 300 free responses per month
  • Enterprise: 500 free responses per month

You can enable it right away from the Captain console in your Chatwoot sidebar. If you need more, the Captain add-on is available for just $200/month, for upto 10,000 responses.

Why We Built Captain

Support teams often have too much on their plate and not enough help. We built Captain to make things easier. It handles common, repetitive tasks so your team can spend more time with customers and less time on busywork.

We believe in the promise of AI, not just as a trend, but as a way to genuinely improve how support teams work. Captain is our first step toward making that promise real: faster replies, fewer tickets, and a better experience for everyone.

We also know that some teams prefer to stay in control of their infrastructure. We’re working on bringing Captain to self-hosted setups, so you can run AI-powered support entirely on your own servers. More on that soon.

We’d love for you to give it a try and tell us what you think. Your feedback will shape where we take this next.

If you have thoughts, ideas, or questions, feel free to reach out to me directly.