Customer Service

Omnichannel message signatures are like a unified signature that you can use across different channels of customer communication, and not just in emails. Explore why they are important, and how to use them.

Introducing: Canned Responses Library – a collection of 124 replies that can be used in commonly-occurring support situations like greeting a customer, dealing with angry customers, transferring chats, etc.

Our team met in Coorg and was greeted with the finest customer service by Rakesh, our favorite caretaker ever. We cover everything he showed us about caring for customers and providing excellent customer satisfaction.

It can be overwhelming to engage with your customers through all the available channels. But is that really necessary? It is better to identify your best-performing channels and optimize them for a better customer experience. Enter: optichannel customer engagement.

Research has shown that 95% of customer service teams prefer emails to communicate with their customers. So, your team will need to know what the best ways to write a good email are.

We went through a lot (about 50?) of websites with converting FAQ pages and found some common ground. There are some ways that can make your FAQ pages (or sections) way more helpful for your visitors and your revenue.

Following good customer service practices and avoiding the bad ones makes at least 93% of your customers stick with your brand. It requires some learning and unlearning to ensure that your customer service is top-notch.

Communication in customer service is the process of understanding customer pain points to deliver consistent brand messaging and support across all channels. How to do that? This article will help.

Through social media customer service, brands can keep customer satisfaction high, improve their retention rates, and potentially drive sales by engaging potential customers. Here is all you need to know to get started.

AI-driven customer service is growing at a fast pace. At the same time, consumer acceptance of chatbots has lagged behind industry expectations. So, will customer service be replaced by robots?

Live chat has the second-highest customer satisfaction rating at 85%. How to implement it for your business? Mistakes to avoid? Best examples? We've got you covered.

Customer support and service look similar because both are aimed at helping customers. But, customer support is a subset of customer service focusing on specific things. By getting this distinction right, we can develop better strategies for creating positive customer experiences.

Omnichannel isn't just about customers contacting you through multiple channels. It's about bringing all the resources together and enabling such interactions to happen seamlessly and consistently.

If you want to bring objectivity and efficiency to your customer service process, set up these 9 customer service goals for your team.

Satisfied customers will help you sustain and stay profitable in your business. So, how to ensure your customers are satisfied? Adopt these 6 factors.

Setting up your customer service? With so many support options, it can be daunting to select one for your support use case. Go through this list of different types of customer service, what they are, and what they bring to the table.

Customer service KPIs help you get insight into your performance. You should not miss out on the most important ones. Click to find out which ones are these.

Good customer service has endless benefits. But how can you ramp up without much friction? We might be able to help with these 30 quick tips.

The long-term success of your business always boils down to your customers. We cannot deny the utmost importance of customer service. Read on to learn how it helps drive business results.

One of the most important things to keep your customers happy and bring in more is your customer service experience. We looked for companies that have aced this and here are our top 15 examples.

A good customer service strategy means 4-8% higher revenues. When thinking about improving your CS strategy, keep these things in mind.

Customer experience is what shall differentiate your brand from others. It's here to stay and is going to become an important factor in determining key business performance indicators like retention and sales. Here are all of the actions you should take to create an effective CX strategy in 2022.