It can be overwhelming to engage with your customers through all the available channels. But is that really necessary? It is better to identify your best-performing channels and optimize them for a better customer experience. Enter: optichannel customer engagement.
Dec 21, 2022
We went through a lot (about 50?) of websites with converting FAQ pages and found some common ground. There are some ways that can make your FAQ pages (or sections) way more helpful for your visitors and your revenue.
Nov 15, 2022
Following good customer service practices and avoiding the bad ones makes at least 93% of your customers stick with your brand. It requires some learning and unlearning to ensure that your customer service is top-notch.
Nov 07, 2022
Customer support and service look similar because both are aimed at helping customers. But, customer support is a subset of customer service focusing on specific things. By getting this distinction right, we can develop better strategies for creating positive customer experiences.
Sep 26, 2022
Setting up your customer service? With so many support options, it can be daunting to select one for your support use case. Go through this list of different types of customer service, what they are, and what they bring to the table.
Aug 29, 2022
Customer experience is what shall differentiate your brand from others. It's here to stay and is going to become an important factor in determining key business performance indicators like retention and sales. Here are all of the actions you should take to create an effective CX strategy in 2022.
Apr 18, 2022