We have released v1.14.0 with the following updates.
Ability to organize agents into teams
With this release, we are making it even easier to collaborate with your teammates. Agents can now be organized teams. Conversations can be assigned to a team to share ownership.
Business hours for the website widget
Chatwoot now lets you control the availability shown on the chat widget to be based on predefined business hours. This lets you communicate with your customer on when they can expect a reply.
- Audio alerts on new messages in the dashboard
- Enhanced conversational search UI
- Email channel enabled for all accounts
- New account Onboarding flow
- Support more SMTP providers
- UI to create new contacts in CRM
- Improved ubuntu installation flow
Thanks to @sivin-git, @iriseden, @ankurp, @RicardoRamirezR, @prathamesh-sonpatki for the contributions