Captain AI custom instructions, Better Auto-resolve & more

Another basket of exciting updates are here, we've been at work improving the Chatwoot experience across the board. Here are the highlights

🥅 Custom Instructions for Captain

Our goal is to make Captain the best AI support assistant on the internet, we've had great feedback from a lot of our customers, and we've been working to get those out the door this past few weeks. We've addressed the two most requested features

Ability to provide custom instructions.
Custom hand-off and resolution messages

When you edit an existing assistant, you will be navigated to the following page.
This will allow you to set instructions for the model, and messages when Captain performs a hands-off or resolves a conversation.

We have also added a playground to test your instructions and the breadth of your documents and responses.

⛺️ Better control over auto resolution

We’ve improved how auto-resolution works so you can better manage idle conversations. You can now set the auto-resolution time in minutes, hours, or days. There’s also an option to send a custom message to the customer when the conversation is resolved.

Additionally, you can choose whether or not to resolve conversations that haven’t been replied to by an agent. This gives you the flexibility to handle unattended conversations differently.

📒 Contact Notes

You can now view contact notes directly from the conversation sidebar, making it easier to access important information without leaving the chat.

In future updates, you’ll also be able to create and edit notes right from the sidebar.

📦 Other improvements

Added API endpoint to update message status.
Fixed UI issue with long texts in activity bubble.
Fixed agent bot avatar not showing in the message list.
Improved widget compatibility with Rails + Turbo apps.
Fixed Linear integration popover not being reachable.
Added chatwoot:opened and chatwoot:closed events to the widget SDK.
Improved Help Center slug validation to block invalid characters.