[V2.18.0] Attachment view, Contact export, CSAT filters, and more.
1 minute read
The new Chatwoot v2.18 is live. Here is your June '23 update. 👇
Browse attachments from a conversation
Quit scrolling through lengthy conversations to view shared attachments. Now you can simply click on a shared image, audio, or video file and go left or right to navigate through all the attachments in that conversation.
One-click contacts export
Find the new 'Export' button on your Contacts screen. Quickly get a
csv file with comprehensive details of all your contacts.
Enhanced filters for CSAT reports
Find three new filters on your CSAT Reports screen – teams, inboxes, and ratings. Gain deeper insights into customer feedback. Learn valuable insights, optimize for team performance, improve specific inboxes, and prioritize actions based on customer sentiment.
Other updates and improvements
- Send interactive messages (button and list) in WhatsApp inbox
- Ability to update bot/user avatars from Super Admin Dashboard
- Audit logs for
sign_out, team events (EE)
- Support for configuring subdomains in widget SDK
- Support for super script tag in help center articles
- Numerous bug fixes and enhancements
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