Audio Transcripts
Pranav Raj S
Published on
1 minute read
Audio messages are common in support conversations, especially on channels like WhatsApp and Telegram. Until now, agents had to listen to each one manually. With this update, Chatwoot will generate a transcript for every supported audio message and show it directly in the conversation. It works automatically and would save time for agents handling high volumes of voice queries.
Formats we support
We’ve tried to make this as seamless as possible. Most audio file types are supported: mp3, mp4, mpeg, mpga, flac, ogg, m4a, wav, and webm. Audio messages from popular channels like WhatsApp, Telegram, and others just work.
Captain understands audio too
This also makes Captain, our AI assistant, more capable. It can now listen to what customers say in audio messages and respond with helpful, context-aware replies. This opens up deeper automation possibilities, especially for users who get a lot of voice queries.
Here is a conversation with Captain.
How to enable it
If you’re on Chatwoot Cloud, you can turn this on under Account Settings.
It’s available to all paid users. For self-hosted users, this will be available in version 4.3.0 and above if you're on a premium plan.