Hricha Shandily

Hricha Shandily

Published on

1 minute read

Hello everyone,

Chatwoot v2.6 is live. Here’s a quick overview. ⬇️

🎮 Manage your conversations better with bulk actions

Now you can apply actions to multiple conversations at once, saving you time. Simply select conversations from your dashboard, and assign labels, agents, or change their status.

✏️ Access your WhatsApp templates straight from Chatwoot

WhatsApp doesn't let you send business messages within your chats without pre-approved templates. You can configure these templates through WhatsApp API providers. The good news is that now you can access and use these templates right from your Chatwoot dashboard. Easy, peasy!

🔍 More useful downloadable reports

Now you can adjust your "Agents Overview" report for business hours and download it. You will also now be able to download your CSAT reports.

🪴 Other updates and improvements

  • APIs are available for KBase Articles.
  • Added support for human_tag which lets you send Instagram messages outside the 24-hour window.
  • New languages: Ukrainian (uk)
  • Various bug fixes and enhancements.

Thanks to @devinellis , @jordan-brough for the contributions. 👏

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