A few days into serving your customers, you will identify that you use the same greeting or goodbye every time, or that there are certain questions which are common. Typing the same replies again and again without getting a tone of frustration in your message sounds like a superhuman job to us.
So, we made Chatwoot more powerful instead. To cut down all the repetitive work, use canned responses. This lets you save frequently sent messages as templates. The next time you need to send the same message, simply access and send your canned response with the help of a shortcode.
Easy and quick set up
Your saved canned responses will save you lots of typing time. Save as many canned responses as you need to. When you need to refer to a particular canned response later, give it a short code of your own.
Utilize canned responses directly in conversations
In the text editor, simply type "/" followed by the shortcode for the canned response you need. Provide consistent and timely support without the hassle of repetitive typing.
Canned Responses Library (New)
Leave the hassle of creating canned responses from scratch behind. Explore ready made canned responses for every customer support situation you could face, and rather focus on connecting with customers.
Start engaging your current and potential customers on Chatwoot
Chatwoot lets you manage your conversations across multiple channels from a single dashboard. And yes, we have a 15-day free trial and we don’t ask for your credit card.Sign up for free