Automate support with intelligent chatbots
Integrate chatbots from popular platforms to handle routine queries, qualify leads, and provide instant support 24/7. Hand off to agents when needed.
Scale support with intelligent automation
Connect your favorite chatbot platform and automate customer interactions.
Integrate with tools you love
Chatwoot integrates with popular chatbot platforms to provide a seamless experience. Build your bot on your preferred platform and connect it to Chatwoot.
- Connect with Dialogflow, Rasa, Botpress, and more
- Use your existing chatbot without rebuilding
- Leverage platform-specific NLU capabilities
- Build custom bots with the Agent Bot API
- Single inbox for bot and human conversations
Seamless bot-to-agent handoff
When a bot can't help, it can seamlessly hand off to a human agent. The agent gets full conversation context so customers don't have to repeat themselves.
- Bot can request human assistance when needed
- Full conversation history passed to agent
- Configurable handoff triggers
- Automatic routing to available agents
- Agent can take over at any point
Customer
I'd be happy to help with your refund. Let me connect you with an agent who can process this.
Hi Jane! I'm Sarah and I'll be helping you with your refund. I can see you ordered on Jan 15th. Let me process that right away.
Thank you so much! That was quick.
Issue: Refund request
Order: #12847
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More than just text
Create engaging conversations with rich message types. Use cards, carousels, forms, and quick replies to deliver interactive experiences.
- Cards with images, titles, and buttons
- Carousels for product showcases
- Forms for data collection
- Quick reply buttons for fast responses
- File and media attachments
What can chatbots do?
Automate common tasks and free up your team for complex issues.
FAQ Automation
Answer common questions instantly without human intervention.
Lead Qualification
Collect visitor information and qualify leads before handoff.
Order Tracking
Let customers check order status without waiting for an agent.
Appointment Booking
Schedule meetings and demos directly through the chat.
Ticket Creation
Create support tickets with all necessary information gathered.
Product Recommendations
Suggest relevant products based on customer preferences.
Add a chatbot to your support team
Provide instant, 24/7 support with intelligent chatbots. Scale your customer service without scaling your team.