You would be attending to conversations frequently in your Chatwoot account. While doing so, it is important to keep the customer experience and customer satisfaction in mind. But, how to know you are on the right course? You can track metrics like your First Response Time, Resolution Time, and resolution count.
As a Chatwoot member, this is extremely easy to do. You can track, filter, and download such metrics associated with your conversations from your dashboard.
Easy-to-understand data presentation
Chatwoot constantly calculates and updates your metrics in the background, and gives you exact figures to look at. If you want to see your performance over time, there’s a bar graph too!
Filters to see only what you want to see
Set custom date ranges, choose to see the graph for a particular metric only, group your graph by day/week, and enable your Business Hours to view and download custom conversation reports.
Start tracking your conversations today
Chatwoot lets you manage your conversations across multiple channels from a single dashboard. And yes, we have a 15-day free trial and we don’t ask for your credit card.Sign up for free