Omnichannel inbox

Delight your customers wherever they are

Connect any conversation channel and engage your customers from one place.


Connect with your customer through more than one channel


Manage your Facebook page & Instagram DM

Connect your Facebook page & Instagram DM with Chatwoot, and see all the conversations from Messenger.

Receive and reply to page DMs.

Manage your inbox with agents without providing them FB page access.

Label conversations and mute spam conversations.

WhatsApp Business Accounts

Create a business account for WhatsApp, connect it with Chatwoot and start engaging your customers.

Send and receive messages from WhatsApp numbers.

Build your CRM using WhatsApp contacts.

Rich content support with in-built audio player.


Build custom channels using API

Use API channel to cover custom usecase. Chatwoot APIs provide flexibility to integrate with any third-party tools.

Send messages using Chatwoot API.

Receive webhook events when some replies to the messages.