AI-Powered Platform
Multi-channel chat with AI copilot and broader channel coverage
JivoChat handles basic multi-channel chat well, but it has limited AI features and gates key channels behind paid plans. Chatwoot gives you Captain AI, broader channel coverage on every plan, and the flexibility to self-host.
- Captain AI copilot for reply drafting and intent detection
- WhatsApp, Line, TikTok, and SMS included on every plan
- Enterprise features: SLAs, SAML SSO, audit logs
- Active community with 21,000+ GitHub stars
- Open source - inspect, modify, and self-host the code
JivoChat
ChatwootSee detailed feature comparison below
At a glance
AI copilot
WhatsApp & Telegram
Free plan
Self-hosted option
Open source
Feature comparison
See how Chatwoot and JivoChat compare across key features.
Messaging Channels
AI & Automation
AI copilot for agents
AI-powered replies
Team Collaboration
Reporting & Analytics
Custom report filters
Deployment & Security
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Why teams switch from JivoChat
Common pain points that lead teams to explore alternatives.
No AI copilot for agents
JivoChat doesn't offer AI-powered reply drafting, intent detection, or conversation summaries. Chatwoot's Captain AI helps agents respond faster and more accurately.
Channels behind paywalls
WhatsApp and Instagram on JivoChat require paid plans. Chatwoot includes every messaging channel on every plan, including the free tier.
No self-hosting option
JivoChat is cloud-only. If you need to run customer support software on your own infrastructure, Chatwoot is the open-source alternative that makes this possible.
Missing enterprise features
JivoChat lacks SLA management, SAML SSO, audit logs, and custom data retention. Growing teams need these capabilities.
How Chatwoot is different
What makes Chatwoot the right choice over JivoChat.
Captain AI copilot
AI drafts replies, detects customer intent, and summarizes long conversation threads. JivoChat has no comparable AI feature.
More native channels
WhatsApp, Line, TikTok, SMS, and more are included on every plan. JivoChat has fewer channels and gates them behind paid tiers.
Enterprise-ready
SLA management, SAML SSO, audit logs, role-based access, and custom data retention as your team scales.
Built-in CRM workspace
Contact profiles, custom attributes, segments, and notes - a proper CRM workspace for managing customer relationships.
Self-host for data control
Deploy on your own servers with Docker or Helm. Keep customer data in your data center for compliance or privacy.
Fully open source
MIT-licensed with 21,000+ GitHub stars. Audit the code, contribute features, or build custom integrations.
Switching from JivoChat?
Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.
Common questions
Answers to frequently asked questions about switching from JivoChat to Chatwoot.
How does Chatwoot compare to JivoChat for multi-channel support?
Chatwoot includes more native channels (WhatsApp, Line, TikTok, SMS) on all plans and adds AI copilot capabilities that JivoChat doesn't offer. Plus, Chatwoot is open source with self-hosting.
Can I self-host Chatwoot unlike JivoChat?
Yes. Chatwoot offers official Docker images and Helm charts for self-hosted deployments. JivoChat is cloud-only with no self-hosting option.
Does Chatwoot have a CRM like JivoChat?
Yes. Chatwoot includes a CRM workspace with contact profiles, notes, custom attributes, and segments. It integrates with external CRMs via API and webhooks.
Is JivoChat's free plan better than Chatwoot's?
JivoChat's free plan supports 5 agents but with limited channels and no AI. Chatwoot's free plan supports 2 agents with all 12+ channels. The right choice depends on whether you need more agents or more channels.
