One inbox for every customer conversation
Bring all your support channels together. Chat, email, WhatsApp, and social messages flow into one collaborative inbox where your team resolves faster.
Built for teams that care about support
Every channel in one inbox. Smart routing that assigns the right agent. AI that drafts replies. Built for speed without sacrificing quality.
Sarah from Live Chat
How do I reset my password?
John via WhatsApp
Thanks for the quick response!
Unified omnichannel inbox
Bring chat, email, WhatsApp, and social messages into one queue so agents see the full customer story in a single timeline.
Learn moreIf language = Spanish
Then assign to Spanish Team
First response
< 5 min
Resolution
< 4 hours
Auto-escalate to supervisor if SLA breached
Smart routing & SLAs
Assign by language, plan, sentiment, or region with SLA timers and escalation paths that keep owners accountable.
Learn moreSuggested reply
Hi! I'd be happy to help you reset your password. You can do this by clicking...
Condense long threads
Any language
AI-powered responses
Captain drafts replies, summarizes threads, and suggests articles so agents respond faster without losing quality.
Learn more@mike Can you check this customer's billing history?
Found it! They were charged twice. Refund initiated.
Team collaboration
Private notes, @mentions, and shared context help your team resolve complex issues together.
Learn moreSarah from Live Chat
How do I reset my password?
John via WhatsApp
Thanks for the quick response!
Unified omnichannel inbox
Bring chat, email, WhatsApp, and social messages into one queue so agents see the full customer story in a single timeline.
Learn moreIf language = Spanish
Then assign to Spanish Team
First response
< 5 min
Resolution
< 4 hours
Auto-escalate to supervisor if SLA breached
Smart routing & SLAs
Assign by language, plan, sentiment, or region with SLA timers and escalation paths that keep owners accountable.
Learn moreSuggested reply
Hi! I'd be happy to help you reset your password. You can do this by clicking...
Condense long threads
Any language
AI-powered responses
Captain drafts replies, summarizes threads, and suggests articles so agents respond faster without losing quality.
Learn more@mike Can you check this customer's billing history?
Found it! They were charged twice. Refund initiated.
Team collaboration
Private notes, @mentions, and shared context help your team resolve complex issues together.
Learn moreChatwoot has transformed the way we engage with our customers. Its omnichannel feature allows us to manage conversations simultaneously across multiple channels.
I've used Chatwoot at my previous companies and continue to rely on it today at Converso. After years as a happy customer, I can confidently say it's an indispensable tool for any customer-focused business.
Ariel Lambrecht
Founder of 99 (Brazil's first unicorn) and Converso
Omnichannel
Every channel, one conversation
Connect live chat, email, WhatsApp, Facebook, Instagram, and more. Customers reach out wherever they prefer, and your team responds from one place.
Team Collaboration
Work together without leaving the conversation
Use private notes to communicate with your team. @mention colleagues to share context and resolve queries efficiently without switching tools.
@sarah Can you check the billing history for this customer? They mentioned a charge from last month.
Found it! They were charged twice due to a sync issue. I've initiated the refund.
Automations
Route, assign, and escalate automatically
Set up rules to route conversations to the right team, assign based on skills or availability, and escalate when SLAs are at risk.
Assignment rules
Route conversations based on language, tags, or custom attributes.
SLA policies
Set response and resolution time targets with automatic escalation.
Auto-labeling
Tag conversations automatically based on content or customer data.
Macros
Run multiple actions with one click—label, assign, reply, and resolve.
Webhooks
Trigger actions in external tools when events happen in Chatwoot.
Business hours
Set availability and auto-respond outside working hours.
Captain AI
AI that makes every agent better
Captain drafts replies, summarizes long threads, and suggests responses based on your knowledge base. Your agents stay in control while working faster.
Reply drafted
Based on your canned responses and tone
Thread summarized
15 messages condensed to key points
Message translated
Spanish → English
Canned Responses
Consistent replies, faster responses
Save your best replies and access them with slash commands. Keep your team's tone consistent while responding to frequently asked questions in seconds.
/refund-process
Explain refund timeline and process
/refund-approved
Confirm refund has been processed
/refund-denied
Explain why refund cannot be issued
Governance
Enterprise controls without the complexity
Roles, permissions, and audit trails keep your team compliant without slowing down frontline response.
Role-based access
Define what each team member can see and do. Agents, supervisors, and admins get exactly the access they need.
Audit logs
Track every action in your account. See who did what and when for compliance and troubleshooting.
Data export
Export conversations and reports when you need them. Your data, always accessible.
Deployment
Cloud or self-hosted—your choice
Use our managed cloud platform for a hassle-free experience, or deploy on your own infrastructure for complete control.
Cloud
We handle hosting, updates, and security. You focus on supporting your customers.
- Automatic updates
- 99.9% uptime SLA
- SOC 2 compliant
Self-hosted
Full control over your data and infrastructure. Deploy on your own servers or private cloud.
- Complete data ownership
- Compliance ready
- Docker & Kubernetes
Ready to unify your support?
Every channel in one inbox. Every agent empowered with AI. Start delivering the support experience your customers deserve.
Free for 15 days. No credit card needed.