Per-agent pricing with no conversation tiers, so support scales with you
Tidio sizes its plans by billable conversations, offers Lyro conversation quotas on standard plans and resolution pricing on Premium, and meters Flows by visitors reached. As your volume grows, so does your bill. Chatwoot offers flat per-agent pricing, Captain included on paid plans, and messaging channels without conversation quotas.
- Per-agent pricing - no per-contact or per-conversation charges
- WhatsApp, Telegram, Instagram, LINE, and TikTok on every paid plan
- Captain AI billed in plan credits, not per resolution
- SLA policies, plus custom roles and audit logs on the Enterprise plan
- Open source with full self-hosting capability
At a glance
Per-agent pricing
- Chatwoot
- Yes
- Tidio
- No
AI copilot
- Chatwoot
- Yes
- Tidio
- Yes
Free plan
- Chatwoot
- Yes
- Tidio
- Yes
Self-hosted option
- Chatwoot
- Yes
- Tidio
- No
Open source
- Chatwoot
- Yes
- Tidio
- No
Feature comparison
See how Chatwoot and Tidio compare across key features.
| Feature | Chatwoot | Tidio |
|---|---|---|
| Messaging Channels | ||
| Website live chat | Yes | Yes |
| Yes | Yes | |
| Yes | Yes | |
| Instagram DMs | Yes | Yes |
| Facebook Messenger | Yes | Yes |
| Telegram | Yes | Plus / Premium |
| LINE | Yes | No |
| SMS | Yes | Plus plan integration |
| TikTok DMs | Yes | Yes |
| API channel | Yes | Plus plan |
| AI & Automation | ||
| AI copilot for agents | Yes | Yes |
| AI-powered replies | Yes | Lyro quotas |
| Chatbots / bot builder | Yes | Yes |
| Automation rules | Yes | Yes |
| Canned responses | Yes | Yes |
| SLA management | Yes | Yes |
| Team Collaboration | ||
| Shared inbox | Yes | Yes |
| Private notes | Yes | No |
| Team assignments | Yes | Yes |
| Agent collision detection | Yes | No |
| Labels and tags | Yes | Yes |
| Contact segments | Yes | Yes |
| Reporting & Analytics | ||
| Conversation reports | Yes | Yes |
| Agent performance reports | Yes | No |
| CSAT reports | Yes | Growth+ |
| Live dashboard | Yes | No |
| Team reports | Yes | No |
| Custom report filters | Yes | No |
| Deployment & Security | ||
| Cloud hosted | Yes | Yes |
| Self-hosted option | Yes | No |
| Open-source code | Yes | No |
| SSO / SAML | Yes | Premium plan |
| Audit logs | Yes | No |
| Custom data retention | Yes | No |
| API access | Yes | Yes |
Why teams switch from Tidio
Common pain points that lead teams to explore alternatives.
Conversation-based pricing penalizes growth
Tidio plans are sized by billable conversations, the ones a human agent replies to. As your volume grows, your plan tier grows, even if the same agents are handling conversations. Chatwoot charges per agent, not per conversation.
Lyro AI is billed separately
Tidio's Lyro AI uses separate conversation quotas on standard plans. Premium offers pay-per-resolution billing. Chatwoot's Captain AI comes with a monthly credit allowance on every paid plan, so your AI costs stay predictable.
No LINE channel
Tidio covers WhatsApp, Instagram, and Messenger. Telegram and Twilio SMS follow-ups require Plus or Premium. Chatwoot adds LINE, with every messaging channel on every paid plan.
No self-hosting or code access
Tidio is closed source and cloud-only. Teams needing data control or code-level customization need to look elsewhere. Chatwoot offers both.
How Chatwoot is different
What makes Chatwoot the right choice over Tidio.
Predictable costs at any scale
Pay per agent. Whether your team handles 100 or 100,000 conversations, the seat price stays the same, with no conversation tiers. Captain uses the monthly credits in your plan.
Captain AI with predictable pricing
Captain suggests replies, reads customer intent, and recaps conversations. It runs on the credits in your paid plan, with no per-resolution charges.
Broader channel support
WhatsApp, Instagram, Telegram, LINE, TikTok, SMS, and more, all native and included on paid plans.
Enterprise features built in
SLA policies on Business and up, plus SAML SSO, custom roles, and audit logs on the Enterprise plan.
Self-host your data
Deploy on your own servers for complete data control. Tidio offers no self-hosting option.
Open source transparency
Audit the code, build integrations, contribute features. Chatwoot's open ecosystem gives you a level of control a closed platform cannot.
Common questions
Answers to frequently asked questions about switching from Tidio to Chatwoot.
How is Chatwoot pricing different from Tidio?
Chatwoot uses simple per-agent pricing. Tidio combines billable-conversation tiers with separate Lyro usage plans and Flows quotas. With Chatwoot, you pay for agents - not for how many customers they help.
Does Chatwoot have chatbots like Tidio?
Yes. Chatwoot supports chatbot integrations via Dialogflow and its API. Captain AI also handles automated responses from your help center - included on paid plans, not billed per conversation.
Can small businesses use Chatwoot?
Absolutely. The free plan supports 2 agents on live chat, and paid plans add messaging channels. It's ideal for small teams that want professional support without per-contact fees.
Does Chatwoot integrate with Shopify like Tidio?
Chatwoot integrates with Shopify via API and webhooks for pulling order data into conversations. The live chat widget works on any website including Shopify stores.
Also compare Chatwoot with
Switching from Tidio?
Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.