Predictable Pricing
No per-contact fees, no conversation caps - just support that scales
Tidio charges per contact reached and bills separately for AI conversations through Lyro. As your customer base grows, so do your costs unpredictably. Chatwoot offers flat per-agent pricing, AI copilot included, and more native channels without usage-based surprises.
- Per-agent pricing - no per-contact or per-conversation charges
- WhatsApp, Telegram, and Instagram included, not add-ons
- Captain AI included in plan - no separate Lyro billing
- Enterprise features like SLAs and audit logs that Tidio lacks
- Open source with full self-hosting capability
Tidio
ChatwootSee detailed feature comparison below
At a glance
Per-agent pricing
AI copilot
Free plan
Self-hosted option
Open source
Feature comparison
See how Chatwoot and Tidio compare across key features.
Messaging Channels
AI & Automation
AI copilot for agents
AI-powered replies
Team Collaboration
Reporting & Analytics
Custom report filters
Deployment & Security
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Why teams switch from Tidio
Common pain points that lead teams to explore alternatives.
Per-contact pricing penalizes growth
Tidio charges based on contacts reached. As your customer base grows, your bill grows - even if the same agents are handling conversations. Chatwoot charges per agent, not per customer.
Lyro AI is billed separately
Tidio's AI chatbot Lyro charges per conversation. High-volume teams face unpredictable AI costs. Chatwoot's Captain AI is included in paid plans with no usage-based billing.
Limited channel coverage
Tidio doesn't natively support Telegram, Line, TikTok, or SMS. WhatsApp is an add-on. Chatwoot includes all of these on every plan.
No self-hosting or code access
Tidio is closed source and cloud-only. Teams needing data control or code-level customization need to look elsewhere. Chatwoot offers both.
How Chatwoot is different
What makes Chatwoot the right choice over Tidio.
Predictable costs at any scale
Pay per agent. Handle 100 or 100,000 conversations - your cost stays the same. No contact tiers, no conversation caps.
Captain AI without usage fees
Captain suggests replies, reads customer intent, and recaps conversations. It's part of your plan, no per-conversation charges like Lyro.
Broader channel support
WhatsApp, Instagram, Telegram, Line, TikTok, SMS, and more - all native, all included. Tidio focuses primarily on website chat and email.
Enterprise features built in
SLA management, audit logs, SAML SSO, and role-based access - capabilities growing teams need that Tidio doesn't offer.
Self-host your data
Deploy on your own servers for complete data control. Tidio offers no self-hosting option.
Open source transparency
Audit the code, build integrations, contribute features. Chatwoot's open ecosystem gives you control Tidio never will.
Switching from Tidio?
Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.
Common questions
Answers to frequently asked questions about switching from Tidio to Chatwoot.
How is Chatwoot pricing different from Tidio?
Chatwoot uses simple per-agent pricing. Tidio combines seat fees with per-contact tiers and separate AI conversation charges. With Chatwoot, you pay for agents - not for how many customers they help.
Does Chatwoot have chatbots like Tidio?
Yes. Chatwoot supports chatbot integrations via Dialogflow and its API. Captain AI also handles automated responses and intent detection - included on paid plans, not billed per conversation.
Can small businesses use Chatwoot?
Absolutely. The free plan supports 2 agents with every channel included. It's ideal for small teams that want professional support without per-contact fees.
Does Chatwoot integrate with Shopify like Tidio?
Chatwoot integrates with Shopify via API and webhooks for pulling order data into conversations. The live chat widget works on any website including Shopify stores.
