More Channels, More Control
Everything Crisp does, with more channels and AI copilot
Crisp is a solid chat-first tool, but it gates channels like WhatsApp behind higher plans and lacks AI copilot capabilities. Chatwoot gives you more native messaging channels on every plan, Captain AI for agent productivity, and the flexibility to self-host.
- WhatsApp, Telegram, Line, TikTok included on every plan
- Captain AI copilot for reply drafting and intent detection
- Enterprise features: SLAs, audit logs, SAML SSO
- Self-host on your infrastructure - Crisp doesn't offer this
- Open-source code you can inspect, modify, and contribute to
Crisp
ChatwootSee detailed feature comparison below
At a glance
WhatsApp & Telegram
AI copilot
Free plan
Self-hosted option
Open source
Feature comparison
See how Chatwoot and Crisp compare across key features.
Messaging Channels
AI & Automation
AI copilot for agents
AI-powered replies
Team Collaboration
Reporting & Analytics
Custom report filters
Deployment & Security
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Why teams switch from Crisp
Common pain points that lead teams to explore alternatives.
Channels gated behind higher plans
WhatsApp, Instagram, and Telegram on Crisp require the Unlimited plan. Chatwoot includes every channel on every plan, including the free tier.
Limited enterprise features
Crisp doesn't offer SLA management, audit logs, SAML SSO, or custom data retention - features growing teams need as they scale. Chatwoot has all of these.
No self-hosting option
Crisp is cloud-only. If your team needs to keep customer data on your own servers - for compliance, latency, or data residency - you're out of luck. Chatwoot gives you full self-hosting with Docker and Helm charts.
Closed-source code
You can't audit Crisp's codebase, customize it beyond their API, or contribute to its development. Chatwoot is fully open source with 21,000+ GitHub stars and an active contributor community.
How Chatwoot is different
What makes Chatwoot the right choice over Crisp.
More native channels
WhatsApp, Telegram, Line, TikTok, SMS - all included on every plan. Crisp requires premium plans for most messaging channels.
Full AI copilot
Captain drafts replies, detects intent, and summarizes conversations. Crisp's AI features are more limited in scope.
Enterprise-ready
SLA management, SAML SSO, audit logs, role-based access, and custom data retention. Chatwoot grows with your team.
Active community
Thousands of contributors and users on GitHub and Discord. Get help, share ideas, and shape the product roadmap.
True open source
MIT-licensed code with 21,000+ GitHub stars. Fork it, extend it, or submit a pull request. Total transparency.
Deploy anywhere
Run Chatwoot on AWS, GCP, Azure, DigitalOcean, or your own hardware. Crisp is strictly cloud - there's no alternative.
Switching from Crisp?
Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.
Common questions
Answers to frequently asked questions about switching from Crisp to Chatwoot.
Is Chatwoot a good Crisp alternative for self-hosting?
It's the strongest option. Crisp doesn't offer self-hosting at all. Chatwoot provides official Docker images, Helm charts, and detailed deployment docs for running on your own infrastructure.
How does Chatwoot pricing compare to Crisp?
Chatwoot uses per-agent pricing starting free. Crisp uses flat-rate workspace pricing. For small teams, both can be affordable. For larger teams, Chatwoot's per-agent model gives you more control over costs, and the free plan includes all channels.
Does Chatwoot have a co-browsing feature like Crisp?
Chatwoot doesn't include co-browsing natively, but it integrates with tools that do. Chatwoot focuses on channel breadth, AI, and enterprise features that Crisp lacks.
Can I migrate from Crisp to Chatwoot?
Yes. Export your Crisp data and import it into Chatwoot via the REST API. The conversation model maps well between the two platforms.
