[v2.8.0] Context menu, no-code widget builder, layout switching, and more.

Hricha Shandily

Hricha Shandily

Published on

2 minute read

Hi, there. Chatwoot v2.8 is live. Here’s what's new:

🏋️‍♂️ Capacity configuration for inboxes (Enterprise)

Chatwoot supports auto-assigning conversations to your support agents. With this update, you can limit the number of conversations auto-assigned to agents by setting the auto-assignment limit on your inbox.

Once every agent reaches their capacity, the conversations would be moved to unassigned. Now, you don't have to worry about overloading your agents!

↗️ Update your conversations with a right click

With this release, you'll be able to update the status of a conversation by simply right-clicking on that conversation card.

This will open up a context menu with your options like resolving a conversation, marking it as pending, snoozing it, or assigning agents and labels.

🎨 Customize your website chat widget without writing any code

We are happy to add the Widget Builder to Chatwoot. This allows you to customize much more than just your widget colour.

You can customize things like the content to display, reply time to display, the widget's position on your website – and much more.

👆 Switch your dashboard layout

Now, you can choose how you want to view your Chatwoot dashboard. You can choose to hide your chat queue, giving more space to your chat window. Find the switch layout button here:

🥏 View your emails better in the Chatwoot dashboard

If you're using Chatwoot to send emails, you'll be able to view it better now, thanks to the improved email rendering in the new release.

🧜‍♂️ Other updates and improvements

  • CRUD APIs for macros
  • Ability to disable Gravatars
  • Support for Elastic APM
  • New Langauge: Thai
  • Numerous API enhancements and bug fixes

Thanks to @ChadBurggraf, @kylemclaren, @Ysajid, @substr2837, @KubesDavid, @nikhilmuz, and @giquieu for the contributions.

Try out the new features, and let us know your feedback! We will also demo the features at Chatwoot Connect.