[V2.17.0] AI, conversation prioritization, sorting, and more.

Hricha Shandily

Hricha Shandily

Published on

2 minute read

The new Chatwoot v2.17 is live. Here is your May '23 update. 👇

[OpenAI integration] Get super efficient with AI

Introducing the new OpenAI integration for Chatwoot. Connect your OpenAI account with an API key to unlock three new AI-driven features:

  1. Get AI-generated reply suggestions for faster responses.
  2. Improve your message drafts with AI-generated recommendations while composing messages.
  3. Summarize conversations in a click.

Prioritize conversations

A new conversation action called "Priority" has been added to the dashboard. This will help you label conversations based on urgency, which will be visible to the team and help ensure prompt replies.

Sort conversations

Now you can sort conversations based on activity, when they were created, and priority.

sorting conversations feature

Personalize inbox greeting messages with template variables

Now you can include various template variables in your greeting messages for various inboxes. Start typing {{ to see the list of available template variables.

dynamic greeting messages feature

[Note] Upgrade to Rails version 7

This release includes an upgraded Rails version 7, However, please note that this requires a more recent version of Redis (7+).

If you encounter any issues after updating to v2.17, we recommend upgrading your Redis version. If you are utilizing managed Redis with version 7+, your instance will remain unaffected by this change.

To check your Redis version, run the following command:

redis-server --version

To upgrade Redis, please follow these steps:

  1. Run the following command to import the Redis archive keyring:
curl -fsSL https://packages.redis.io/gpg | sudo gpg --dearmor -o /usr/share/keyrings/redis-archive-keyring.gpg

2. Add the Redis repository to your package sources by running the following command:

echo "deb [signed-by=/usr/share/keyrings/redis-archive-keyring.gpg] https://packages.redis.io/deb $(lsb_release -cs) main" | sudo tee /etc/apt/sources.list.d/redis.list

Upgrade Redis.

sudo apt-get update

sudo apt-get upgrade redis-server

After upgrading Redis, restart Chatwoot using the following commands:

sudo cwctl --restart

In addition, there is a new library required for image processing. Please install it by running:

sudo apt install libvips

If restarting Chatwoot doesn't resolve the issues, we recommend rebooting the instance. If you face any issues or need more help, create an issue/discussion in GitHub or post on the community discord server.

Other updates and improvements

  • See your Instagram stories inside Chatwoot when someone replies to them.
  • SLA APIs (Enterprise Edition)
  • Create uncategorized Help Center articles.
  • Improved email fetching for IMAP inboxes
  • Automatic reconnects in the background
  • Numerous bug fixes and performance enhancements
  • New languages: Hebrew

Thanks to @jordan-brough , @vmakuh, @gitstart, @raph941, @shaheer-haider, @giquieu @J4Wx for the contributions.

P.S. We will be hosting Chatwoot Connect very soon; stay tuned.