v1.9.0

We are excited to release v1.9.0 with the following updates.

Chat widget redesign showing average reply time

Each inbox will be able to set an average reply time. There are 3 options available.

  • In a few minutes
  • In a few hours
  • In a day

The reply time would be displayed to the users as follows.

ezgif-5-14dc058ecefc.gif

Ability to reauthorize Facebook pages when the token expires

Screenshot 2020-10-20 at 1.36.40 PM.png

If you are not receiving messages from Facebook, please check your inbox settings and see if there is a reauthorization message. This can happen when any of the page managers change their password or the token shared is expired.

Activity messages for label addition and deletion

Screenshot 2020-10-20 at 1.38.24 PM.png

Activity messages will be added when you add or remove the labels

Ability to change online status from the sidebar

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Support Redis sentinel

You will now be able to configure Redis sentinel with Chatwoot.

Ability to unmute conversations

If you have accidently muted the conversation, you will be able to see an unmute option.

Screenshot 2020-10-20 at 1.41.46 PM.png

Other updates:

  • Knowledge Base APIs
  • Search conversations API
  • Use Gravatar images when the agent doesn't have an avatar
  • Numerous bug fixes and enhancements

Additional Language Support

  • Vietnamese

Thanks to @vishal-pandey, @snowild, @DavidSteinbauer, @monarch0111, @jcomo, @somenugget, @dereknguyen269, @l2dy, @onlywicked, @sarawukl, @narendran-kannan, @akashdotsrivastava, @amd-9, @artfuldodger, @RicardoRamirezR for the contributions

Pranav Raj S
Pranav Raj S
Published on Oct 20, 2020