Changelog: AI Search in help center articles

Pranav Raj S

Pranav Raj S

Published on

1 minute read

We've been focused on improving the search functionality within our system, which is utilized in multiple parts of the product such as the Help Center, Messages, and Contacts. While we aim to improve all of these areas, this particular update pertains solely to the Help Center articles.

In the latest update, we've added an AI Search feature. Previously, the search function was purely text-based. For instance, if you searched for "saved replies" instead of "canned responses", it wouldn't return the expected results as there was no exact text match. However, with the AI embeddings, we can now achieve more accurate search results. You could frame the search as if it is a questions also if needed. See the video explanation below.

You can test this change on our user guide or handbook. Let us know your feedback. P)