Omnichannel support with self-hosting, beyond the Shopify ecosystem
Re:amaze is designed first for online stores, with dedicated Shopify and BigCommerce apps and an AI agent billed per resolution. Chatwoot serves any business type with 12+ channels, an AI agent and copilot billed in credits, self-hosting, and transparent per-agent pricing, whether you run a shop or a SaaS.
- 12+ channels including WhatsApp, Telegram, TikTok, and LINE
- Works for any business type, not just e-commerce
- Captain AI agent and copilot, billed in credits
- Free plan available on live chat, with messaging channels included on paid plans
- Self-host for data sovereignty and compliance
At a glance
AI agent without per-resolution fees
- Chatwoot
- Yes
- Re:amaze
- No
AI copilot
- Chatwoot
- Yes
- Re:amaze
- Yes
Free plan
- Chatwoot
- Yes
- Re:amaze
- No
Self-hosted option
- Chatwoot
- Yes
- Re:amaze
- No
Open source
- Chatwoot
- Yes
- Re:amaze
- No
Feature comparison
See how Chatwoot and Re:amaze compare across key features.
| Feature | Chatwoot | Re:amaze |
|---|---|---|
| Messaging Channels | ||
| Website live chat | Yes | Yes |
| Yes | Yes | |
| Yes | Via Twilio | |
| Instagram DMs | Yes | Yes |
| Facebook Messenger | Yes | Yes |
| Telegram | Yes | No |
| LINE | Yes | No |
| SMS | Yes | Yes |
| TikTok DMs | Yes | Yes |
| API channel | Yes | Yes |
| AI & Automation | ||
| AI copilot for agents | Yes | Yes |
| AI-powered replies | Yes | Yes |
| Chatbots / bot builder | Yes | Per resolution |
| Automation rules | Yes | Yes |
| Canned responses | Yes | Yes |
| SLA management | Yes | No |
| Team Collaboration | ||
| Shared inbox | Yes | Yes |
| Private notes | Yes | Yes |
| Team assignments | Yes | Yes |
| Agent collision detection | Yes | Yes |
| Labels and tags | Yes | Yes |
| Contact segments | Yes | No |
| Reporting & Analytics | ||
| Conversation reports | Yes | Yes |
| Agent performance reports | Yes | Yes |
| CSAT reports | Yes | Yes |
| Live dashboard | Yes | Yes |
| Team reports | Yes | No |
| Custom report filters | Yes | No |
| Deployment & Security | ||
| Cloud hosted | Yes | Yes |
| Self-hosted option | Yes | No |
| Open-source code | Yes | No |
| SSO / SAML | Yes | No |
| Audit logs | Yes | No |
| Custom data retention | Yes | No |
| API access | Yes | Yes |
Why teams switch from Re:amaze
Common pain points that lead teams to explore alternatives.
E-commerce focused
Re:amaze is designed first for online stores, with dedicated Shopify and BigCommerce apps. Chatwoot is built for any industry, from SaaS to services, with no commerce platform at its center.
AI billed per resolution
Re:amaze includes a small monthly allowance of AI Agent resolutions per team member and bills each additional resolution. Captain is billed in credits, not per resolution.
No self-hosting option
Re:amaze is cloud-only. Teams needing on-premise deployment or data residency controls have no option.
No Telegram or LINE
Re:amaze covers email, chat, social, SMS, and voice, with WhatsApp connected through Twilio. Its site lists no Telegram or LINE channel, both of which Chatwoot supports natively.
How Chatwoot is different
What makes Chatwoot the right choice over Re:amaze.
Industry-agnostic platform
Supports e-commerce, SaaS, services, and any other business type. Not locked to Shopify or any ecosystem.
Captain AI agent and copilot
Captain suggests responses, identifies customer needs, and summarizes conversations. It is billed in credits, not per resolution.
12+ messaging channels
WhatsApp, Instagram, Telegram, TikTok, LINE, SMS, and more. Re:amaze lists no Telegram or LINE channel.
Transparent per-agent pricing
Simple pricing from free to $99/agent/mo. All messaging channels included on every paid plan.
Self-host anywhere
Deploy on your own infrastructure and keep customer data where your compliance rules require.
Open source codebase
The entire codebase is public. Customize it, audit it, or contribute back. You're never stuck.
Common questions
Answers to frequently asked questions about switching from Re:amaze to Chatwoot.
Is Chatwoot good for e-commerce support?
Yes. Chatwoot supports all the channels shoppers use: WhatsApp, Instagram, Facebook, live chat, and email. Custom attributes and automation rules let you build e-commerce workflows. It also works for non-e-commerce businesses.
Does Chatwoot integrate with Shopify?
Chatwoot integrates with Shopify via its API and webhooks. You can pull order data into conversations, trigger automations based on events, and more.
Can I migrate from Re:amaze to Chatwoot?
Yes. Chatwoot offers CSV import for contacts and the REST API supports programmatic data migration from Re:amaze.
Does Chatwoot offer FAQ and knowledge base like Re:amaze?
Yes. Chatwoot includes a built-in help center with articles, categories, and multilingual support for customer self-service.
Also compare Chatwoot with
Switching from Re:amaze?
Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.