Predictable Pricing
Per-agent pricing that stays predictable - even at 100k tickets/month
Gorgias charges per ticket, which means your support bill grows with every customer conversation. A busy holiday season can blow your budget overnight. Chatwoot uses flat per-agent pricing - handle as many conversations as you need without per-ticket surprises.
- Per-agent pricing, not per-ticket - handle unlimited conversations
- Works for any industry, not just e-commerce
- Captain AI included in plan - no per-automation-action fees
- All channels included: WhatsApp, Instagram, TikTok, and more
- Open source with self-hosting for data sovereignty
Gorgias
ChatwootSee detailed feature comparison below
At a glance
Per-agent pricing
Works for any industry
AI copilot
Self-hosted option
Open source
Feature comparison
See how Chatwoot and Gorgias compare across key features.
Messaging Channels
AI & Automation
AI copilot for agents
AI-powered replies
Team Collaboration
Reporting & Analytics
Custom report filters
Deployment & Security
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Why teams switch from Gorgias
Common pain points that lead teams to explore alternatives.
Per-ticket pricing punishes busy seasons
Gorgias charges per ticket. Black Friday, product launches, or viral moments mean unexpected cost spikes. Chatwoot's per-agent pricing stays the same regardless of volume.
Locked into e-commerce
Gorgias is built around Shopify and e-commerce workflows. If your business grows beyond e-commerce - or isn't e-commerce at all - the tool becomes limiting. Chatwoot works for any support use case.
AI automation has usage-based costs
Gorgias charges for automated actions within their AI workflows. Chatwoot's Captain AI is included on paid plans with no per-action or per-resolution billing.
No self-hosting or code access
Gorgias is closed source and cloud-only. Teams needing data sovereignty or deep customization have no option.
How Chatwoot is different
What makes Chatwoot the right choice over Gorgias.
Predictable billing at any volume
Pay per agent, handle unlimited conversations. A 10-agent team costs the same whether they handle 1,000 or 100,000 conversations per month.
Industry-agnostic
Chatwoot works for SaaS, healthcare, education, fintech, e-commerce, and any other industry. Not locked into Shopify-centric workflows.
Captain AI without usage fees
Reply drafting, intent detection, and conversation summaries included on paid plans. No per-action charges for AI automation.
Broader channel support
WhatsApp, Instagram, Telegram, TikTok, Line, SMS, and more - all included. Gorgias focuses on e-commerce channels.
Enterprise features
SLA management, SAML SSO, audit logs, and role-based access for teams that need governance and compliance.
Open source and self-hostable
Over 21,000 GitHub stars and a community of contributors. You can read the code, build integrations, or run it on your own servers.
Switching from Gorgias?
Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.
Common questions
Answers to frequently asked questions about switching from Gorgias to Chatwoot.
Can Chatwoot integrate with Shopify like Gorgias?
Yes. Chatwoot integrates with Shopify via API and webhooks for pulling order data into conversations. While Gorgias has deeper native Shopify macros, Chatwoot gives you broader channel support and predictable pricing alongside the integration.
Why choose Chatwoot over Gorgias for e-commerce?
If per-ticket pricing is straining your budget, Chatwoot's per-agent model eliminates that cost risk. You also get open-source code, self-hosting, and the flexibility to use Chatwoot beyond just e-commerce as your business grows.
Can Chatwoot handle high ticket volumes like Gorgias?
Yes. Automation rules, SLAs, agent capacity controls, and team routing handle high-volume support efficiently. The difference is you won't pay more per conversation.
Does Chatwoot have e-commerce-specific features?
Chatwoot supports Shopify integration, custom attributes for order data, and automation workflows. It's not e-commerce-exclusive, which means it works well for e-commerce without limiting you to it.
