Transparent Pricing

Customer timeline view with transparent pricing and messaging channels included

Kustomer offers a customer-centric timeline view but comes with enterprise-level pricing and was acquired by Meta then sold. Chatwoot gives you a unified customer view across 12+ channels with transparent per-agent pricing, an AI agent and copilot, and the option to self-host.

Try Chatwoot freeSee pricing
  • Unified customer profiles with full conversation history across channels
  • 12+ channels including WhatsApp, Instagram, Telegram, and more
  • Transparent per-agent pricing from free, no sales call required
  • Captain AI agent and copilot for customer answers, reply drafts, and summaries
  • Self-host on your infrastructure for data sovereignty

At a glance

Transparent pricing

Chatwoot
Yes
Kustomer
No

AI copilot

Chatwoot
Yes
Kustomer
Yes

Free plan

Chatwoot
Yes
Kustomer
No

Self-hosted option

Chatwoot
Yes
Kustomer
No

Open source

Chatwoot
Yes
Kustomer
No
Chatwoot vs Kustomer

Feature comparison

See how Chatwoot and Kustomer compare across key features.

Feature ChatwootKustomer
Messaging Channels
Website live chatYesYes
EmailYesYes
WhatsAppYesUsage-billed
Instagram DMsYesYes
Facebook MessengerYesYes
TelegramYesNo
LINEYesNo
SMSYesUsage-billed
TikTok DMsYesNo
API channelYesYes
AI & Automation
AI copilot for agentsYesYes
AI-powered repliesYesYes
Chatbots / bot builderYesYes
Automation rulesYesYes
Canned responsesYesYes
SLA managementYesYes
Team Collaboration
Shared inboxYesYes
Private notesYesYes
Team assignmentsYesYes
Agent collision detectionYesNo
Labels and tagsYesYes
Contact segmentsYesYes
Reporting & Analytics
Conversation reportsYesYes
Agent performance reportsYesYes
CSAT reportsYesYes
Live dashboardYesYes
Team reportsYesYes
Custom report filtersYesYes
Deployment & Security
Cloud hostedYesYes
Self-hosted optionYesNo
Open-source codeYesNo
SSO / SAMLYesYes
Audit logsYesYes
Custom data retentionYesYes
API accessYesYes

Why teams switch from Kustomer

Common pain points that lead teams to explore alternatives.

  • Opaque enterprise pricing

    Kustomer requires a sales call for pricing and targets enterprise buyers. Chatwoot publishes pricing openly, from free to $99/agent/mo.

  • Uncertain ownership trajectory

    Kustomer was acquired by Meta, then divested. Ownership changes can mean product shifts. Chatwoot is open source with community-driven development.

  • Usage fees on key channels

    Kustomer bills WhatsApp and voice, including SMS, as pay-as-you-go usage on top of the subscription. Chatwoot includes its messaging channels on every paid plan.

  • No self-hosting option

    Kustomer is cloud-only. Teams needing data residency or on-premise deployment have no path.

Why Chatwoot

How Chatwoot is different

What makes Chatwoot the right choice over Kustomer.

  • Unified customer timeline

    Full conversation history per customer across every channel. Similar to Kustomer's approach, built into every plan.

  • 12+ messaging channels

    Support customers on WhatsApp, Instagram, Telegram, TikTok, LINE, SMS, email, and live chat. All included on every paid plan.

  • Captain AI agent and copilot

    Captain helps agents with reply suggestions, label suggestions, and quick thread recaps. No per-resolution charges.

  • Transparent pricing

    Free plan for small teams, paid plans from $19/agent/mo. No sales calls, no minimum seats, no hidden costs.

  • Self-host for compliance

    Self-host with Docker or Helm when you need data residency or regulatory compliance. Use our cloud if you don't.

  • Automation and SLAs

    Auto-assignment, priority rules, SLA tracking, and CSAT surveys built in. No Enterprise-only gating.

Common questions

Answers to frequently asked questions about switching from Kustomer to Chatwoot.

How does Chatwoot compare to Kustomer's customer timeline?

Chatwoot organizes conversations around contacts with unified profiles, conversation history, custom attributes, and notes across all channels. The customer-centric view is built into every plan.

How does Chatwoot compare to Kustomer for long-term platform stability?

Kustomer was acquired by Meta in 2022 and later divested. If ownership stability matters, Chatwoot is open source with a transparent public roadmap and active community development.

Can I try Chatwoot without a sales call unlike Kustomer?

Yes. Chatwoot has a free plan for 2 agents on live chat, self-service signup, and transparent pricing. No sales calls or enterprise commitments needed.

Does Chatwoot support Kustomer's CRM features?

Chatwoot includes contact profiles, custom attributes, segments, and notes. For deeper CRM needs, it integrates with Salesforce, HubSpot, and others via API and webhooks.

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Switching from Kustomer?

Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.

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