Transparent Pricing
Person-centered support with transparent pricing and all channels included
Gladly pioneered person-centered support with a single conversation timeline per customer. Chatwoot offers the same unified customer view with 12+ channels, AI copilot, and pricing that doesn't require an enterprise sales call.
- Unified customer conversation history across all channels
- Transparent per-agent pricing, no enterprise-only access
- Captain AI copilot included on paid plans
- 12+ channels including WhatsApp, Instagram, Telegram, and more
- Open source with self-hosting. Gladly is cloud-only
Gladly
ChatwootSee detailed feature comparison below
At a glance
Transparent pricing
Person-centered view
AI copilot
Self-hosted option
Open source
Feature comparison
See how Chatwoot and Gladly compare across key features.
Messaging Channels
AI & Automation
AI copilot for agents
AI-powered replies
Team Collaboration
Reporting & Analytics
Custom report filters
Deployment & Security
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Why teams switch from Gladly
Common pain points that lead teams to explore alternatives.
Enterprise-only pricing
Gladly requires a custom sales call for pricing and typically targets large enterprises. Chatwoot has transparent pricing from free to $99/agent/mo.
No free or starter tier
Gladly has no free plan or self-service signup. Chatwoot lets you start free and scale up as needed.
Limited extensibility
Gladly's closed platform limits custom integrations. Chatwoot's open API, webhooks, and source code give you full control.
Closed source, cloud only
Gladly is proprietary with no self-hosting option. Chatwoot is fully open source with Docker and Kubernetes deployments.
How Chatwoot is different
What makes Chatwoot the right choice over Gladly.
Unified customer view
One conversation timeline per customer across all channels, similar to Gladly's person-centered approach. Built into every plan.
Transparent pricing
Free plan for small teams, paid plans from $19/agent/mo. No sales calls required, no hidden costs.
12+ messaging channels
Chat, email, WhatsApp, Instagram, Telegram, TikTok, Line, and SMS. Every channel is available from day one.
Captain AI copilot
Captain helps agents write replies, understand intent, and catch up on long threads. Available on all paid plans, not just enterprise.
Automation and SLAs
Auto-assignment, priority rules, SLA tracking, and CSAT surveys. Build efficient workflows without enterprise pricing.
Open source and self-hostable
21,000+ GitHub stars, full code access. Deploy on your own infrastructure or use the managed cloud.
Switching from Gladly?
Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.
Common questions
Answers to frequently asked questions about switching from Gladly to Chatwoot.
How does Chatwoot compare to Gladly's person-centered approach?
Chatwoot organizes conversations around contacts with unified profiles, conversation history, custom attributes, and notes across all channels. The person-centered view is built into the core product.
Is Chatwoot suitable for enterprise teams like Gladly?
Yes. Chatwoot offers SSO, audit logs, SLA management, role-based access, and enterprise support. The difference is you can start free and scale up, rather than committing to enterprise pricing upfront.
Can I try Chatwoot before buying unlike Gladly?
Yes. Chatwoot has a free plan with all channels included, plus a free self-hosted option. No sales calls or commitments needed to get started.
Does Chatwoot integrate with the same tools as Gladly?
Chatwoot integrates with Salesforce, HubSpot, Slack, Shopify, and many others via API and webhooks. The open-source platform also supports custom integrations.
