Transparent Pricing Alternative

Omnichannel inbox with an AI agent and copilot, per-agent pricing, and messaging channels included

Trengo offers a multi-channel inbox sold in plans that bundle a set number of users with a conversation allowance, with extra conversations and AI usage billed on top. TikTok requires business accounts in supported regions. Chatwoot gives you the same channel coverage with an AI agent and copilot, straightforward per-agent pricing, and the option to self-host.

Try Chatwoot freeSee pricing
  • Per-agent pricing, no per-conversation fees that scale unpredictably
  • Captain AI agent and copilot for customer answers, reply drafts, and summaries
  • Free plan on live chat, with messaging channels included on paid plans
  • Built-in automations, SLAs, and help center
  • Option to self-host for data sovereignty

At a glance

Per-agent pricing

Chatwoot
Yes
Trengo
No

AI copilot

Chatwoot
Yes
Trengo
Yes

Free plan

Chatwoot
Yes
Trengo
No

Self-hosted option

Chatwoot
Yes
Trengo
No

Open source

Chatwoot
Yes
Trengo
No
Chatwoot vs Trengo

Feature comparison

See how Chatwoot and Trengo compare across key features.

Feature ChatwootTrengo
Messaging Channels
Website live chatYesYes
EmailYesYes
WhatsAppYesYes
Instagram DMsYesYes
Facebook MessengerYesYes
TelegramYesYes
LINEYesNo
SMSYesYes
TikTok DMsYesBusiness; regional
API channelYesYes
AI & Automation
AI copilot for agentsYesYes
AI-powered repliesYesYes
Chatbots / bot builderYesUsage-billed
Automation rulesYesYes
Canned responsesYesYes
SLA managementYesYes
Team Collaboration
Shared inboxYesYes
Private notesYesYes
Team assignmentsYesYes
Agent collision detectionYesNo
Labels and tagsYesYes
Contact segmentsYesYes
Reporting & Analytics
Conversation reportsYesYes
Agent performance reportsYesYes
CSAT reportsYesYes
Live dashboardYesYes
Team reportsYesYes
Custom report filtersYesNo
Deployment & Security
Cloud hostedYesYes
Self-hosted optionYesNo
Open-source codeYesNo
SSO / SAMLYesYes
Audit logsYesNo
Custom data retentionYesNo
API accessYesYes

Why teams switch from Trengo

Common pain points that lead teams to explore alternatives.

  • Conversation-based pricing

    Trengo plans include a fixed number of users and a conversation allowance. Extra conversations and AI-handled conversations cost more, so the bill moves with volume. Chatwoot uses flat per-agent pricing with no conversation limits.

  • No free plan

    Trengo has no free tier. Chatwoot offers a free plan for 2 agents on live chat, letting you start without financial commitment.

  • No self-hosting option

    Trengo is cloud-only. Teams requiring on-premise deployment or specific data residency have no alternative.

  • Closed source

    Trengo's code is proprietary. No ability to audit how your data is handled or customize the platform at the code level.

Why Chatwoot

How Chatwoot is different

What makes Chatwoot the right choice over Trengo.

  • Predictable per-agent pricing

    Flat per-agent pricing from free to $99/agent/mo. No per-conversation fees or surprise charges.

  • Captain AI agent and copilot

    Captain drafts replies, spots customer intent, and creates conversation summaries so agents stay focused.

  • 12+ messaging channels

    WhatsApp, Instagram, Telegram, TikTok, LINE, SMS, email, and live chat. All included on every paid plan.

  • Built-in help center

    Knowledge base with articles and multilingual support for customer self-service.

  • Self-host anywhere

    Deploy on your infrastructure for data sovereignty. Trengo offers no on-premise option.

  • Open source codebase

    MIT-licensed code that anyone can read, fork, or improve. Switch away anytime without losing your work.

Common questions

Answers to frequently asked questions about switching from Trengo to Chatwoot.

How does Trengo pricing compare to Chatwoot?

Trengo sells plans with a set number of users and a conversation allowance, then charges for extra conversations, extra users, and AI-handled conversations. Chatwoot uses flat per-agent pricing with unlimited conversations on every paid plan, plus a free tier for 2 agents on live chat.

Does Chatwoot support WhatsApp like Trengo?

Yes. Chatwoot has native WhatsApp Business API integration with full message support including media, templates, and interactive messages.

Can I migrate from Trengo to Chatwoot?

Chatwoot supports CSV import for contacts and provides a REST API for programmatic data migration from Trengo.

Is Chatwoot suitable for European teams like Trengo?

Yes. Chatwoot offers EU cloud hosting and self-hosting for teams needing GDPR compliance and data residency within Europe.

Also compare Chatwoot with

Switching from Trengo?

Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.

Start freeBook a demo