Transparent Pricing Alternative
Omnichannel inbox with AI copilot, transparent pricing, and all channels included
Trengo offers a multi-channel inbox but uses conversation-based pricing that can be hard to predict. Chatwoot gives you the same channel coverage with AI copilot, straightforward per-agent pricing, and the option to self-host.
- Per-agent pricing, no per-conversation fees that scale unpredictably
- Captain AI copilot for reply drafting and summaries
- Free plan with all channels included
- Built-in automations, SLAs, and help center
- Option to self-host for data sovereignty
Trengo
ChatwootSee detailed feature comparison below
At a glance
Per-agent pricing
AI copilot
Free plan
Self-hosted option
Open source
Feature comparison
See how Chatwoot and Trengo compare across key features.
Messaging Channels
AI & Automation
AI copilot for agents
AI-powered replies
Team Collaboration
Reporting & Analytics
Custom report filters
Deployment & Security
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Why teams switch from Trengo
Common pain points that lead teams to explore alternatives.
Conversation-based pricing
Trengo charges per conversation, making costs hard to predict as volume grows. Chatwoot uses flat per-agent pricing with no conversation limits.
No free plan
Trengo has no free tier. Chatwoot offers a free plan with all channels included, letting you start without financial commitment.
No self-hosting option
Trengo is cloud-only. Teams requiring on-premise deployment or specific data residency have no alternative.
Closed source
Trengo's code is proprietary. No ability to audit how your data is handled or customize the platform at the code level.
How Chatwoot is different
What makes Chatwoot the right choice over Trengo.
Predictable per-agent pricing
Flat per-agent pricing from free to $99/agent/mo. No per-conversation fees or surprise charges.
Captain AI copilot
Captain drafts replies, spots customer intent, and creates conversation summaries so agents stay focused.
12+ messaging channels
WhatsApp, Instagram, Telegram, TikTok, Line, SMS, email, and live chat. All included on every plan.
Built-in help center
Knowledge base with articles and multilingual support for customer self-service.
Self-host anywhere
Deploy on your infrastructure for data sovereignty. Trengo offers no on-premise option.
Open source codebase
MIT-licensed code that anyone can read, fork, or improve. Switch away anytime without losing your work.
Switching from Trengo?
Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.
Common questions
Answers to frequently asked questions about switching from Trengo to Chatwoot.
How does Trengo pricing compare to Chatwoot?
Trengo charges per conversation, which can become expensive as volume grows. Chatwoot uses flat per-agent pricing with unlimited conversations on all plans, including a free tier.
Does Chatwoot support WhatsApp like Trengo?
Yes. Chatwoot has native WhatsApp Business API integration with full message support including media, templates, and interactive messages.
Can I migrate from Trengo to Chatwoot?
Chatwoot supports CSV import for contacts and provides a REST API for programmatic data migration from Trengo.
Is Chatwoot suitable for European teams like Trengo?
Yes. Chatwoot offers EU cloud hosting and self-hosting for teams needing GDPR compliance and data residency within Europe.
