Beyond Slack Support
Omnichannel support that goes beyond B2B Slack ticketing
Pylon excels at B2B support in Slack and Teams but lacks consumer messaging channels. Chatwoot gives you Slack channel support alongside WhatsApp, Instagram, Telegram, email, and 8 more channels - with AI copilot, transparent pricing, and a free plan to start.
- 12+ channels including WhatsApp, Instagram, and Telegram that Pylon lacks
- Captain AI copilot included - no extra per-seat AI add-on
- Free plan with all channels - no seat minimums or high per-seat starting price
- Self-host on your infrastructure for complete data sovereignty
- Open source with 21,000+ GitHub stars - full code transparency
Pylon
ChatwootSee detailed feature comparison below
At a glance
12+ channels
AI copilot
Free plan
Self-hosted option
Open source
Feature comparison
See how Chatwoot and Pylon compare across key features.
Messaging Channels
AI & Automation
AI copilot for agents
AI-powered replies
Team Collaboration
Reporting & Analytics
Custom report filters
Deployment & Security
Cloud hosted
Self-hosted option
Open-source code
Custom data retention
API access
Why teams switch from Pylon
Common pain points that lead teams to explore alternatives.
No consumer messaging channels
Pylon focuses on Slack, Teams, and email. No WhatsApp, Instagram, Facebook, Telegram, TikTok, or Line support. If your customers reach out on these channels, you need a separate tool.
Expensive per-seat pricing with add-ons
Pylon starts at a high per-seat price with seat minimums. AI features and account intelligence cost extra per seat. Costs compound quickly.
Closed source and cloud-only
No option to self-host or inspect the source code. You are fully dependent on Pylon for data handling, uptime, and feature development.
B2B-only design limits flexibility
Pylon is built specifically for B2B SaaS support. If you serve both business and consumer customers, or need a general-purpose support platform, the narrow focus becomes a limitation.
How Chatwoot is different
What makes Chatwoot the right choice over Pylon.
True omnichannel
WhatsApp, Instagram, Telegram, TikTok, SMS, Line, and more alongside web chat and email. Pylon only covers B2B channels.
AI copilot included
Captain AI drafts replies, detects intent, and summarizes conversations. Included in paid plans - not a paid per-seat add-on.
Free plan to start
Two agents and all channels at no cost. No credit card, no minimum seats, no high minimum starting price.
Transparent pricing
Simple per-agent pricing from free to $99/agent/month. No add-on fees for AI, no per-account charges for intelligence features.
Flexible for any team type
Supports B2B, B2C, e-commerce, and mixed customer bases. Not locked into a B2B-only workflow.
Open source and self-hosted
Full source code access with 21,000+ GitHub stars. Deploy on your own servers for data sovereignty.
Switching from Pylon?
Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.
Common questions
Answers to frequently asked questions about switching from Pylon to Chatwoot.
Does Chatwoot support Slack and Teams like Pylon?
Chatwoot integrates with Slack for internal notifications and conversation management. For customer-facing Slack support, Chatwoot offers API channels that can bridge Slack conversations into your unified inbox.
Can Chatwoot handle B2B support workflows?
Yes. Chatwoot supports team-based routing, SLA management, contact segmentation with custom attributes, and account-level conversation history - all core B2B support needs.
How does Chatwoot pricing compare to Pylon?
Chatwoot starts free with 2 agents and all channels. Paid plans go up to $99/agent/month. Pylon starts at a high per-seat price with seat minimums, and AI features cost extra per seat.
Does Chatwoot offer AI features like Pylon?
Yes. Captain AI provides reply drafting, intent detection, conversation summaries, and automated responses. It is included on paid plans, not sold as a per-seat add-on.
