v1.20.0

We have released a new version of Chatwoot v1.20.0 with the following updates.

šŸ”„ New Channels: Line & Telegram

We have added native support for Line and Telegram in v1.20.0. As of now, text messages are supported, we will be adding support for images/files in the upcoming releases.

šŸ¤” CSAT surveys for every channel

You can now opt to send a Customer satisfaction surveys on every channel once the conversation is resolved. The user would receive a link where they can register their feedback.

A example on how it works on twitter is shown below.

šŸ’¬ Send MMS via Twilio

Chatwoot now supports sending Multimedia message via Twilio API.

šŸŽØ Updated mention notification emails

Earlier the mention notification emails didn't have the message content. We have updated the design to include the message content as well.

šŸ›  Bug fixes & Improvements:

  • For emails forwarded from Google Groups, Google rewrites the FROM address to the group email and the original email will be available under X-Original-Sender. The new update would handle this case.
  • Added the APIs and UI for custom attributes schema. (upcoming feature)
  • Added the ability to remove Inbox avatar.
  • Update the design of the web-widget for WCAG 2.0 compliance. Thanks to @koudshoorn for the PR.
  • Added multiline support for the greeting messages.
  • Support more special characters in the password.
  • You can now pop out the reply box to write longer text messages.
  • Added fix for rendering issues with email messages. The entire HTML would be rendered in the messages with option to view the Quoted text.

Thanks to @wilso199, @koudshoorn, @SanjuSudheerM, @noobnooc for the contributions

Pranav Raj S
Pranav Raj S
Published on Sep 16, 2021