We have released v1.11.0 with the following updates.

Ability to detect contact location

You can now save the IP address and location of the contact by enabling the ip_lookup feature. Chatwoot uses Maxmind DB for identifying the location, you can set it up using this guide to enable IP logging.

Screenshot_2020-12-18 Chatwoot(1).png

Sidebar updated with location

Agent Productivity  reports

We have added support for the agent productivity reports. You will be to see a report in the following format

Agent name Conversations count Avg first response time (Minutes) Avg resolution time (Minutes)
agent-name count avg-time avg-time

Search contacts using the phone number

You will now be able to search a contact via their phone number in the UI and in the API

Ability to set Installation wide default language

You can now set DEFAULT_LOCALE. If the variable is set, all non-authenticated pages would fallback to this locale and whenever a new account is created, the default language will DEFAULT_LOCALE be instead of en.

Other updates

  • Set up dev environments with GitHub codespaces
  • Improvements in the typing indicator
  • Limit file types that can be attached to images, videos and PDF files
  • Added the ability for external systems to authenticate users into chatwoot using tokens
  • Numerous bug fixes and enhancements

The languages which are newly added to the release

  • Danish
  • Korean
  • Czech
  • Turkish
  • Finnish
  • Indonesian

Thanks to @azyzio, @hiaselhans, @vishal-pandey, @troscoe, @timcowlishaw, @mike9011, for the contributions

Pranav Raj S
Pranav Raj S
Published on Dec 18, 2020